Senior Analyst

1 week ago

Pune, Maharashtra, India eClerx Career Site Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Senior Analyst Roles and responsibilities:

  • Act as gatekeeper for Incident Queues – govern the queue flow
  • Work with managers in streamlining & optimizing incidents handling - improve repeat instance rate & time for instance closure
  • Work on different tools which will help to identify Customer experience monitoring
  • Exposure to monitoring tools like Glassbox, Splunk, Dynatrace, Catchpoint etc. Monitoring traffic incoming-outgoing      troubleshooting and reporting to stakeholders
  • Conduct extensive quality check, pass feedback & maintain repository which team can refer while execution of task
  • Interact with client stakeholders to understand the customer impact and severity of issue
  • Create report on daily and weekly basis on alerts observed on different dashboard
  • Lead documentation on new projects by getting first hand trained on different activities & pass refines / optimal knowledge to team
  • Lead team on skill enhancement on monitoring, technical knowledge of environment & incident / service request handling

Technical and Functional Skills:

  • Bachelor's Degree with 2 to 4 years of experience in Incident handling, forum / platform monitoring, incident / service request troubleshooting & reporting. Strong platform monitoring & troubleshooting knowledge is basic requirement.
  • Application based server knowledge is must to handle troubleshooting
  • Experience in synthetic monitoring (preferably e-commerce) & application based server troubleshooting 
  • Exposure to ITSM modules. ITIL certification will be an added advantage
  • Strong proficiency in MS Office, especially MS Excel and PPT
  • Good written and verbal communication - should be good to interact with stakeholders

  • Senior Business Analyst

    1 day ago

    Pune, Maharashtra, India beBeeBusiness Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Opportunity for a Senior Business Analyst   We are seeking an experienced senior business analyst to join our team in a leadership role. As a senior business analyst, you will be responsible for leading the analysis of complex business problems and developing solutions that meet the needs of our clients.Responsibilities:Lead the analysis of complex...

  • Senior Business Analyst

    6 days ago

    Pune, Maharashtra, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Summary:As a senior business analyst, you will be responsible for gathering and documenting business requirements.",

  • Senior Financial Analyst

    6 days ago

    Pune, Maharashtra, India beBeeFinancial Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OverviewWe are seeking an experienced finance professional to join our team as a Senior Financial Analyst.Key Responsibilities:Provide accurate and timely financial reports, forecasts and analysis.Collaborate with stakeholders to develop and implement financial strategies.Lead and mentor a team of financial analysts to achieve business...

  • Senior Data Analyst

    4 days ago

    Pune, Maharashtra, India beBeeData Full time ₹ 20,00,000 - ₹ 25,00,000

    Transform your career with a Senior Data Analyst role in our organization.About the Role:As a senior data analyst, you will play a pivotal part in supporting our Pricing Sophistication Program by performing comprehensive data profiling, mapping, and quality analysis on complex insurance datasets. Your expertise will be instrumental in driving business...

  • Senior Risk Analyst

    3 days ago

    Pune, Maharashtra, India beBeeRisk Full time ₹ 9,00,000 - ₹ 17,50,000

    Job OverviewWe are seeking a seasoned professional to join our team as a Senior Risk Analyst. In this role, you will play a critical part in conducting enhanced due diligence for high-risk clients and complex entity structures.

  • Senior Service Desk Analyst

    3 weeks ago

    Pune, Maharashtra, India TransPerfect Full time

    Job DescriptionOVERVIEW:Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Quality Analyst, will be responsible to support training and quality improvement within the Service Desk Operations. This role will analyze, record, report on improvement areas of members, processes, knowledgebase, documentation, tools, train, work...

  • Senior Service Desk Analyst

    1 week ago

    Pune, Maharashtra, India TransPerfect Full time

    OVERVIEW:Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Quality Analyst, will be responsible to support training and quality improvement within the Service Desk Operations. This role will analyze, record, report on improvement areas of members, processes, knowledgebase, documentation, tools, train, work on priority...

  • Senior Analyst

    2 days ago

    Pune, Maharashtra, India Zensar Technologies Full time

    Job Summary : Role: Senior Analyst: Reinsurance Transformation. Experience: 12+ Yrs. Location: Pune / Hyderabad / Bengaluru / Chennai / Kolkata (Remote). Mandatory skill - Reinsurance, Alteryx. The Senior Analyst will play a key role in supporting the Reinsurance division. - This role involves managing system enhancement projects, improving operational...

  • Senior Business Analyst/ SME

    1 week ago

    Pune, Maharashtra, India Finastra Full time

    What will you contribute?(Senior Business Analyst) is responsible for data analysis and mapping, system configuration, implementation, consultative training and/or reinforcement of training, and implementation support of software applications for new and existing clients. Follow project standards within established timeframes and at defined quality levels,...

  • Senior Service Desk Analyst

    6 days ago

    Pune, Maharashtra, India TransPerfect Full time

    OVERVIEW: Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Quality Analyst, will be responsible to support training and quality improvement within the Service Desk Operations. This role will analyze, record, report on improvement areas of members, processes, knowledgebase, documentation, tools, train, work on priority...