Reservation Associate

2 days ago

Bhubaneshwar, Odisha, India The Indian Hotels Company Limited (IHCL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

The Indian Hotels Company Limited (IHCL) and its subsidiaries combine Indian hospitality with global excellence. IHCL's portfolio includes the iconic Taj brand, recognized as the World's Strongest Hotel Brand for three consecutive years, as well as brands like SeleQtions, Gateway Hotels and Resorts, Vivanta, Ginger, Tree of Life, and Amã stays & trails. Founded by Jamsetji Tata, IHCL manages over 335 hotels across more than 150 locations globally and is a leader in India's hospitality industry, listed on both the BSE and NSE.

Role Description

This is a full-time, on-site role located in Bhubaneswar for a Reservation Associate. The Reservation Associate will be responsible for managing guest reservations and bookings, handling customer inquiries, providing information about hotel services and offerings, maintaining accurate guest records, and ensuring a seamless booking experience. The role requires excellent customer service, attention to detail, and efficient communication skills.

Qualifications

  • Experience in managing guest reservations, bookings, and customer inquiries
  • Strong customer service and communication skills
  • Proficiency in maintaining accurate records and handling administrative tasks
  • Knowledge of hospitality industry practices and services
  • Ability to work efficiently in an on-site environment
  • Experience with hotel reservation systems and software is a plus
  • Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred

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