Director Engineering

WHO WE ARE & WHAT MAKE'S US A GREAT PLACE TO WORK

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey.

With NPS Prism you can see where you're strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world's best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.

WHAT YOU'LL DO

• Lead and coach a team of engineering managers to build high-performing, agile delivery teams

• Promote best practices in team leadership, people development, feedback, and psychological safety

• Guide managers in stakeholder management, conflict resolution, and coaching their own teams

• Establish and enforce consistent Agile delivery practices including two-week Scrum cycles, sprint planning, retrospectives, and backlog management

• Partner cross-functionally to ensure prioritization frameworks, compliance requirements, and intake processes are effective and scalable

• Drive process standardization, visibility, and maturity across teams

• Help operationalize team rituals, delivery KPIs, and execution standards across squads

• Support workforce planning, hiring, onboarding, and professional development strategies

• Coach managers on management fundamentals, including effective communication, feedback culture, and maturity modeling

• Promote a culture of continuous improvement, transparency, and cross-team alignment

ABOUT YOU

Required

• 10+ years of experience in software or platform engineering, with at least 3 years managing managers

• Strong track record of leading Agile/Scrum delivery in a cross-functional environment

• Demonstrated experience building and developing high-performing teams

• Proven ability to coach managers on leadership, stakeholder engagement, and feedback best practices

• Strong communication skills with the ability to drive clarity, maturity, and alignment across teams and functions

• Experience introducing and enforcing scalable process maturity and delivery discipline

• Comfortable in a hybrid working model with 2 days/week in the Gurugram/Gurgaon office

• Self-aware, humble, and growth-oriented leadership style

Preferred

• Familiarity with Jira and the Atlassian toolset, Databricks, Tableau, DataHub, Azure, and AI technologies

• Experience supporting teams in a data platform or analytics context

• Exposure to compliance, security, and vendor management

• Experience introducing team maturity models, leveling frameworks, or operational maturity planning

• Prior success leading through ambiguity in startup or scale-up environments

• Experience measuring and using Agile metrics for continuous improvement

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