SLP Specialist, INTL, Centralized Monitoring and Response System- CMRS

SLP Specialist – CMRS (Centralized Monitoring and Response System) position serves as operational resource to support the Security Command Center. This position will act as a shift in charge and provide support and accountability for the overall deliverables of the command center. The control room will be functional 24/7, hence this position will require to work in shift and during weekends.

About CMRS

Centralized Monitoring & Response System (CMRS) is designed to replace mitigating physical/manual controls against identified risks associated with People, Assets and Information of Amazon operations in India. CMRS involves a series of video surveillance, two-way voice enabled control and contact/pressure sensors linked controls which are capable of replacing man guarding based controls through alarms and emergency response at Amazon. These devices are connected to a Control Room that is able to receive real time alerts, duress alarms and monitor critical process paths otherwise conducted manually by guards deployed at stations.

Key Responsibilities include:

• Responsible for providing comprehensive program security guidance concerning personnel, physical, operational, technical and information security issues
• Track the deliverables of the CMRS team, work closely with the third party team and provide feedback.
• Create, implement, communicate, and manage security requirements while providing day-to-day multi-discipline security operations support.
• Proactively identify physical security requirements, problems, and sound solutions to successfully sustain and enhance the security of program execution
• Must be willing to share on-call rotations in support of alarms, security incidents, and critical service outages.
• Enhance, track, and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
• Effectively partner with internal customers in evaluating current and future security services, processes and initiatives
• Coordinate data collection, through database polling or data entry, from multiple FCs; and conduct analysis generating strategic and tactical interpretations
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training and documentation
• Establish performance benchmarks, conduct analyses, and prepare reports on all key CMRS goals and metrics
• Maintain standard operating procedures, emergency response procedures, and preventive maintenance programs.
• Effectively address loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans
• Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.

Key job responsibilities

Responsible for providing comprehensive program security guidance concerning personnel, physical, operational, technical and information security issues

• Track the deliverables of the CMRS team, work closely with the third party team and provide feedback.
• Create, implement, communicate, and manage security requirements while providing day-to-day multi-discipline security operations support.
• Proactively identify physical security requirements, problems, and sound solutions to successfully sustain and enhance the security of program execution
• Must be willing to share on-call rotations in support of alarms, security incidents, and critical service outages.
• Enhance, track, and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
• Effectively partner with internal customers in evaluating current and future security services, processes and initiatives
• Coordinate data collection, through database polling or data entry, from multiple FCs; and conduct analysis generating strategic and tactical interpretations
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training and documentation
• Establish performance benchmarks, conduct analyses, and prepare reports on all key CMRS goals and metrics
• Maintain standard operating procedures, emergency response procedures, and preventive maintenance programs.

• Bachelor's Degree or 3+ equivalent professional experience
• 2+ years of experience in control room management, law enforcement, loss prevention, risk management, supply chain management, or other related field
• Proficiency in Microsoft Office Suite
• Good critical thinking skills and attention to detail
• Experience with security equipment such as intrusion detection devices, access control systems, and video review system

• Experience handling workplace violence situations
• Be solutions-focused, customer-focused, and always deliver excellent follow-up.
• Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques
• Comfortable working in a fast-paced ambiguous environment
• Ability to prioritize and manage multiple responsibilities

For individuals with disabilities who would like to request an accommodation, please visit

"Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.