IOS Integration Support Engineer

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

The engineer in this role will belong to the iOS SDK team of MoEngage and is a niche role for helping our customers across the globe to integrate our SDK on multiple frameworks of the iOS platform.

We are looking for a customer-obsessed and tech-savvy engineer who has development experience on iOS and the latest frameworks and who goes to all lengths and breadth of the product and relevant stakeholders to ensure our customers reap the best benefits of the MoEngage platform

Job responsibilities

• Understand complex Integration requirements to solve customer business problems

• Work on customer issues via Support tickets and help customer resolve issues when integrating our SDK in the iOS platform

• Understanding of Technical/Integration solutions 

• Technical integration of B2B platform with customers, platforms, partners and communicate directly with internal and external stakeholders.

• Provide technical consultation to companies integrating with B2B business

• Troubleshoot, investigate and resolve customer issues via various support channels like calls, zendesk tickets, and emails

• Closely work with iOS Engineering team on debugging issues, understand the new features or release pipeline, work on individual tasks provided by engineering tech leads

• Help Sales Engineering, Customer Success and Onboarding team to guide new and premium customers to integrate MoEngage SDK with their iOS applications seamlessly without any issue after understanding their use cases

Skills required

• At least 2 years of experience in iOS Application development

• Great communication and interpersonal skills and a team player

• Hunger for resolving customer issues and provide best class technical guidance and support for integration issues or queries

• Sound knowledge of Objective C/ Swift programming languages.

• Solid understanding of object-oriented programming 

• Up to date with recent iOS releases

• Proficient knowledge of UIKit, LifeCycle methods, and tools like Xcode

• Have published one or more iOS apps in the app store

• Good to have experience with JavaScript/React-Native/Flutter/Xamarin

• Ready to learn new frameworks.

Why Join Us

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.