End User Computing

3 days ago

Kolkata, West Bengal, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Dear CandidateGreetings from TCS TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: End User ComputingLocation: KolkataExperience Range: 6 to 10 yearsJob Description:Desired Competencies:At least 4 years of previous IT End User Support

  • Proficient in English communication and should have experience supporting end users remotely through remote connecting tool
  • Should have expertise in Windows, Macbooks and associate's tools like Intune, Jamf, Bonger, 'Team Viewer', TANIUM etc.
  • Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
  • Work experience in ITSM ticketing tool like Cherwell, tracking and closure
  • Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
  • Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
  • Exposure in remote connecting tool , Application packaging
  • L2 Level Desktop Troubleshooting Experience on Hardware and Software
  • Strong knowledge of Microsoft based operating systems (Windows 10, 11)
  • Microsoft based Office 365 applications , Macbooks
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
  • Look out for areas of improvement to help enhance user experience from desktop support perspective.
  • Should be flexible to work in any shifts/Weekends
  • Knowledge on Customer satisfaction and handing customer experience
  • Should have experience in installing approved software remotelyGood

To Have:Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

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