IT Support Executive

2 days ago

Noida, Uttar Pradesh, India JSG Consulting . Full time ₹ 2,50,000 - ₹ 7,50,000 per year
We are seeking a dedicated and proactive IT Support Executive . This role is responsible for providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations within the company. The ideal candidate should have a basic understanding of IT systems, strong problem-solving skills, and a customer-oriented approach
Responsibilities - Provide first-level technical support to employees/customers via phone, email, or in person. - Troubleshoot and resolve hardware, software, and network issues in a timely manner. - Install, configure, and update operating systems, software, and applications. - Maintain and manage IT assets, ensuring proper documentation of hardware and software inventory. - Set up and manage user accounts, emails, and system access as per company policies. - Ensure data security and backup procedures are followed effectively. - Assist in the setup and maintenance of network infrastructure, including routers, switches, and Wi-Fi networks. - Collaborate with senior IT professionals to implement new technologies and system upgrades. - Maintain IT documentation, including user guides, FAQs, and troubleshooting steps. Stay updated with the latest industry trends and best practices in IT support.

Skills & Qualifications: - Education: Bachelor's degree/Diploma in Computer Science, Information Technology, or a related field. - Technical Knowledge: Basic understanding of Windows, Linux, networking, and troubleshooting IT-related issues. - Soft Skills: Strong communication, analytical, and problem-solving skills. - Team Player: Ability to work well within a team and assist non-technical users. - Certifications (Preferred but not mandatory): CompTIA A+, ITIL, CCNA, or equivalent. Preferred Experience: - Freshers or candidates with up to 1-2 years of experience in IT support/helpdesk roles. - Experience in handling remote desktop support, hardware troubleshooting, and software installations.

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