Network Security Engineer III

1 week ago

Bengaluru Gurugram, India Rackspace Technology Full time US$ 90,000 - US$ 1,20,000 per year

The Network Operations Network Engineer III is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift.

The Racker accepts and takes ownership through to resolution of issues escalated by other Network Operations Engineers and creates training and mentoring opportunities for those engineers as appropriate. The Network Operations Network Engineer III is heavily involved in technology, tool, process, and training improvements for the team.

The Racker leverages substantial technical skills and experience provide subject matter expertise to ensure these improvements are implemented successfully. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenances to ensure standardization and uptime; and managing Internet providers and connectivity.

PERSON SPECIFICATION

  • The Network Operations Network Engineers need experience (but not limited to) the following technologies:
  • Cloud/On-premises support for Cisco networking
  • Juniper firewalls
  • Zscaler

The Network Operations Network Engineer III

  • Is able to handle multiple tasks and prioritize work under pressure
  • Is comfortable and proficient in delegating tasks to other engineers
  • Is detail-oriented in documenting information and able to own customer issues through resolution
  • Demonstrates expert problem-solving skills coupled with a habit of regularly taking on responsibility
  • Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge
  • Identifies were process can be improved and engages managers and other teams to implement those improvements

The ideal candidate possesses

  • At least 5 years of recent networking experience
  • CCIE-level aptitude
  • A minimum of 12 months of experience in a customer service role
  • Excellent written and verbal communication skills
  • Critical thinking skills and the ability to provide solutions with precision during high-pressure situations
  • Schedule flexibility to include working a weekend day regularly and holidays as required by the business

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