Fleet Coach

Responsible for sourcing, training, and managing the

performance of the rider fleet. This role focuses on recruitment, onboarding, service

quality, and operational efficiency while ensuring adherence to company standards. The

ideal candidate should have strong communication, leadership, and analytical skills to

drive rider engagement and performance.

Roles and Responsibilities

Develop and implement rider sourcing strategies using multiple recruitment

channels.

Conduct interviews, background checks, and selection processes.

Manage the end-to-end recruitment cycle, from sourcing to onboarding.

Provide comprehensive training on platform usage, safety, customer service, and

company policies.

Monitor rider performance, identify gaps, and implement coaching plans for

improvement.

Track recruitment and performance metrics, analyze trends, and optimize

strategies.

Ensure compliance with labour laws, company policies, and safety regulations.

Act as a point of contact for rider queries, grievances, and operational concerns.

Build strong relationships with riders, community partners, and stakeholders.

Assist in fleet expansion and workforce planning based on business needs.

Required Skills:

5+ years of experience in training, coaching, or performance management in

logistics, transportation, or customer service.

Ability to source and manage a large rider fleet effectively.

Strong communication, leadership, and problem-solving skills.

Proficiency in data analysis tools and delivery management platforms.

Ability to work independently and in a fast-paced environment.

Familiarity with GPS navigation, delivery apps, and fleet management systems.

Willingness to travel locally and a valid drivers license.

Ability to handle and de-escalate challenging situations effectively.

Preferred qualifications:

Bachelor's degree in Logistics/Supply Chain Management, Business, or related field.

Experience in high-volume hiring and fleet management.

Bilingual or multilingual skills.

Knowledge of local traffic laws and delivery regulations.