Support Engineer – SAP QM

2 days ago


Bengaluru, Karnataka, India Pontoon Global Solutions Full time ₹ 3,00,000 - ₹ 8,00,000 per year

Job Title: Support Engineer – SAP QM & PM

Experience: 1–2 Years

Location: Bangalore (5 Days Onsite at Client Location)

Job Overview:

We are seeking a motivated L1 Support Engineer to provide first-level support for SAP Quality Management (QM) and Plant Maintenance (PM) modules. Ideal for candidates with basic SAP configuration knowledge, SAP S/4HANA certification, and 1–2 years of experience in a support role.

Key Responsibilities:

  • Provide first-level support for SAP QM and PM modules.
  • Troubleshoot and resolve day-to-day SAP user issues or escalate as needed.
  • Perform basic SAP configuration tasks in QM and PM.
  • Maintain accurate documentation of incidents and resolutions.
  • Ensure SLA compliance for support tickets using a ticketing system.
  • Work closely with end-users to resolve SAP-related queries.
  • Stay updated on SAP S/4HANA advancements and attend trainings.
  • Follow standard operating procedures and company policies.

Key Skills & Qualifications:

  • SAP S/4HANA (2020 or newer) certification
  • Basic knowledge of SAP QM & PM configuration
  • Strong problem-solving and analytical skills
  • Excellent communication and team collaboration
  • 1–2 years of SAP support experience
  • Quick learner with the ability to adapt to new technologies and processes

Job Types: Full-time, Permanent

Pay: ₹300, ₹800,000.00 per year


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