Engineer Field Service

1 week ago

Ahmedabad Chennai Mumbai, India Wabtec Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key missions of the position:

  • Planning and Implementation of all the retrofits/maintenance & overhauling of products at Customer site
  • Secure product performances by monitoring and implementing the containment actions, troubleshooting etc .
  • Having regular meeting with customer for the product performance and getting it sign-off on periodic basis as per the contractual requirements
  • Improve Customer response time
  • Cost Effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling.

Main responsibilities:

  • Deliver warranty services from delivery of the product to the end of warranty period
  • Support during the commissioning of the Product/System on train and Locomotive
  • Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements
  • Provide support to Engineering & Quality team for effective problem solving
  • Ensure availability and use of special tools for Warranty & Customer support
  • Ensure availability of Spares for 0km and Warranty service and efficiently manage site inventory required for maintenance and overhaul
  • Ensure feedback of field experience at all stages to improve reliability of the products
  • Challenge Customers claim and establish authenticity of customer warranty claim
  • Responsible of EHS (Environment, Health and Safety) organization & deployment
  • Participate actively in QRQC (Quick Response Quality Control) process & Failure Reporting Analysis & Corrective Action System (FRACAS)
  • Periodic reporting of the open points of Customer and follow ups till the action is closed.

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