Business Analyst

3 days ago

Patna Visakhapatnam, India Fluentgrid Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Business Analyst CIS/CRM (Power & Utility Domain)

Location: Patna / Bihar

Experience: 4 to 8 years

Job Type: Full-Time

Industry: Power & Utilities / IT Services

Job Summary:

We are seeking a skilled and domain-savvy Business Analyst with experience in Customer Information Systems (CIS) or CRM modules within the Power & Utility sector. The ideal candidate will work closely with stakeholders to gather and translate business requirements into system functionalities, supporting software implementation or enhancement projects across utility operations.

Key Responsibilities:

  • Engage with stakeholders (business users, technical teams, vendors) to understand and document business requirements.
  • Analyze and map existing CIS/CRM processes, identify gaps, and propose improvement strategies.
  • Convert functional requirements into detailed BRDs, FRDs, user stories, and workflows.
  • Facilitate workshops, requirement gathering sessions, and system walkthroughs.
  • Support implementation and customization of CIS/CRM modules.
  • Conduct UAT (User Acceptance Testing), prepare test cases, and ensure end-to-end traceability.
  • Collaborate with QA, development, and product teams to ensure solution alignment with business goals.
  • Track project progress, document changes, and ensure timely delivery of milestones.
  • Provide post-go-live support, training, and troubleshooting assistance as needed.

Required Skills & Qualifications:

  • Bachelor's degree in Engineering, Computer Science, Business Administration, or related field.
  • 4+ years of experience as a Business Analyst, with at least 2 years in CIS or CRM modules in the utility domain.
  • Strong understanding of utility business processes like customer onboarding, billing, metering, and complaint management.
  • Experience with tools such as JIRA, Confluence, MS Visio, and MS Office Suite.
  • Excellent documentation, communication, and stakeholder management skills.
  • Familiarity with Agile/Scrum methodologies.

Preferred Skills:

  • Prior experience in working on SAP IS-U, Oracle Utilities (CC&B), or similar CIS/CRM platforms is a plus.
  • Knowledge of regulatory compliance in Indian power distribution/utilities.
  • Fluency in Hindi and English. Local knowledge of Bihar region preferred.

Work Location:

  • Onsite at Patna, Bihar
  • Willingness to travel within Bihar for project-related engagements (if required)

Please Share your CV to

  • Technical Business Analyst

    2 weeks ago

    Visakhapatnam, India Infoneo Technologies Private Limited Full time

    Company Description Infoneo Technologies Private Limited leverages a decade of IT experience to provide customized digital transformation solutions, focusing on exceptional customer experience. Our agile, product-led engineering process allows for rapid iterations and data-driven decision-making to meet constantly evolving user needs and market dynamics. We...

  • Technical Business Analyst

    2 weeks ago

    Visakhapatnam, India Infoneo Full time

    We are seeking an 3+ years experienced Business Analyst with in-depth knowledge of the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will play a critical role in bridging the gap between business needs and technical implementation by engaging with clients, gathering requirements, and preparing detailed documentation. Key...

  • Financial Analyst

    2 weeks ago

    Visakhapatnam, India Pomeroy Full time

    Title: Financial AnalystManager: Senior Director Finance Department/Function: FP&AFinancial AnalystJob Purpose: The Financial Analyst – Finance for Services supports the strategic and operational financial objectives of Pomeroy’s Services organization. Reporting directly to the Vice President of Finance for Services, this role is responsible for...

  • Analyst - affordable housing

    2 weeks ago

    Visakhapatnam, India Castellan Real Estate Partners Full time

    TITLE: Analyst – Affordable HousingLOCATION: India, (Remote)COMPANY OVERVIEW:The Company is a US based fully integrated real estate investment and development firm with business lines devoted to real estate investments, development, lending, and property management with an emphasis on affordable housing development. The Company has invested in equity and...

  • IT Business Analyst

    2 weeks ago

    Patna, India Luminous Infoways Pvt. Ltd. Full time

    Location - Patna (Bihar) Experience - 3-6Years Job description Requires relevant expertise through formal education in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders....

  • Search Engine Optimization Analyst

    2 weeks ago

    Visakhapatnam, India JN IT DIGITAL MARKETING Full time

    Company Description At JN IT Digital Marketing, we help businesses grow in the digital world through powerful marketing strategies, targeted advertising, and cutting-edge web development. Our team comprises creative marketers, skilled developers, and ad experts who deliver tailored digital solutions to drive results. By building engaging websites and running...

  • Digital Marketing Analyst

    6 days ago

    Visakhapatnam Rural mandal, India Colour Moon Technologies Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionColour Moon Technologies Pvt Ltd is a development Company in India with industry experience since 2008 in custom website design and mobile app development. We transform business ideas into successful online ventures and serve over 5000 clients globally. Our dedicated team of web strategists, designers, and developers provide...

  • Telecom analyst

    2 weeks ago

    Visakhapatnam, India Inspiredge IT Solutions Full time

    We are seeking a detail-oriented Telecom Analyst to join our team. This role is perfect for professionals with expertise in Wireless Telecom Expense Management (TEM) who can analyze usage, optimize plans, identify discrepancies, and drive cost savings through proactive insights and recommendations. Key ResponsibilitiesConduct rate plan and feature analysis...

  • Telecom Analyst

    2 weeks ago

    Visakhapatnam, India Inspiredge IT Solutions Full time

    We are seeking a detail-oriented Telecom Analyst to join our team. This role is perfect for professionals with expertise in Wireless Telecom Expense Management (TEM) who can analyze usage, optimize plans, identify discrepancies, and drive cost savings through proactive insights and recommendations. Key ResponsibilitiesConduct rate plan and feature analysis...

  • Telecom Analyst

    2 weeks ago

    Visakhapatnam, India Inspiredge IT Solutions Full time

    We are seeking a detail-oriented Telecom Analyst to join our team. This role is perfect for professionals with expertise in W ireless Telecom Expense Management (TEM) who can analyze usage, optimize plans, identify discrepancies, and drive cost savings through proactive insights and recommendations. Key Responsibilities Conduct rate plan and...