Business Analyst

17 hours ago

Patna Visakhapatnam, India Fluentgrid Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Business Analyst CIS/CRM (Power & Utility Domain)

Location: Patna / Bihar

Experience: 4 to 8 years

Job Type: Full-Time

Industry: Power & Utilities / IT Services

Job Summary:

We are seeking a skilled and domain-savvy Business Analyst with experience in Customer Information Systems (CIS) or CRM modules within the Power & Utility sector. The ideal candidate will work closely with stakeholders to gather and translate business requirements into system functionalities, supporting software implementation or enhancement projects across utility operations.

Key Responsibilities:

  • Engage with stakeholders (business users, technical teams, vendors) to understand and document business requirements.
  • Analyze and map existing CIS/CRM processes, identify gaps, and propose improvement strategies.
  • Convert functional requirements into detailed BRDs, FRDs, user stories, and workflows.
  • Facilitate workshops, requirement gathering sessions, and system walkthroughs.
  • Support implementation and customization of CIS/CRM modules.
  • Conduct UAT (User Acceptance Testing), prepare test cases, and ensure end-to-end traceability.
  • Collaborate with QA, development, and product teams to ensure solution alignment with business goals.
  • Track project progress, document changes, and ensure timely delivery of milestones.
  • Provide post-go-live support, training, and troubleshooting assistance as needed.

Required Skills & Qualifications:

  • Bachelor's degree in Engineering, Computer Science, Business Administration, or related field.
  • 4+ years of experience as a Business Analyst, with at least 2 years in CIS or CRM modules in the utility domain.
  • Strong understanding of utility business processes like customer onboarding, billing, metering, and complaint management.
  • Experience with tools such as JIRA, Confluence, MS Visio, and MS Office Suite.
  • Excellent documentation, communication, and stakeholder management skills.
  • Familiarity with Agile/Scrum methodologies.

Preferred Skills:

  • Prior experience in working on SAP IS-U, Oracle Utilities (CC&B), or similar CIS/CRM platforms is a plus.
  • Knowledge of regulatory compliance in Indian power distribution/utilities.
  • Fluency in Hindi and English. Local knowledge of Bihar region preferred.

Work Location:

  • Onsite at Patna, Bihar
  • Willingness to travel within Bihar for project-related engagements (if required)

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