Engineer - IT Operations & Infrastructure

2 weeks ago


Mumbai, Maharashtra, India Tata Communication Full time ₹ 4,00,000 - ₹ 8,00,000 per year

IT Support Executive (L2)

Job Description

Key/Major Activities –

- Maintain daily activities routines and Providing 24/7 shift support for an IT operations.

- Respond to helpdesk tickets, emails, or phone calls to assist end-users with technical issues related to hardware, software, networking, and peripherals.

- Install and update software applications, including operating systems, productivity tools, and custom applications.

- Diagnose and troubleshoot system errors, hardware malfunctions, or software conflicts

- Assist users with network issues, including wireless and wired connectivity, VPN access, and printer connections.

- Ensure SLA are achieved & work proactively to maintain the same.

Technical Skills –

- Familiarity with desktop hardware components and peripherals

- Experience with common software tools (e.g., Microsoft Office Suite, anti-virus software)

- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).

- Experience with remote desktop support tools and ticketing systems.

Communication & Customer Service –

- Strong verbal and written communication skills

- Excellent interpersonal skills and a customer-focused mindset.

- Ability to explain technical issues to non-technical users.

- Patience and empathy when dealing with frustrated or confused users



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