Car Service Manger

• Service Operations Management
• Oversee daily workshop operations including repairs, maintenance, and service delivery.
• Ensure job cards, estimates, and billing are completed accurately and on time.
• Monitor workshop load, productivity, and turnaround time.
• Customer Service Excellence
• Ensure high standards of customer satisfaction and handle escalated customer concerns.
• Implement customer retention initiatives such as service camps, reminders, and loyalty programs.
• Maintain strong CSI (Customer Satisfaction Index) scores as per OEM standards.
• Team Leadership & Development
• Lead, guide, and motivate service advisors, technicians, floor supervisors, and support staff.
• Conduct regular training sessions on technical skills, customer handling, and safety procedures.
• Monitor staff performance and take corrective actions where required.
• Financial & Business Performance
• Achieve service revenue, profitability, and labor margin targets.
• Drive upselling of value-added services, extended warranties, accessories, and AMC packages.
• Prepare monthly performance reports and budgets for the service department.
• Quality & Compliance
• Ensure service quality as per OEM guidelines and technical standards.
• Conduct regular audits, quality checks, and process improvements.
• Maintain compliance with statutory regulations, safety norms, and OEM policies.
• Coordination & Communication
• Work closely with the parts department to ensure timely availability of spares.
• Coordinate with sales, body shop, and customer relations teams for seamless service delivery.
• Liaise with OEM representatives during audits, trainings, and review meetings.

Key Skills & Competencies:

• Strong technical knowledge of automobile servicing and repairs.
• Leadership and people management skills.
• Excellent communication and customer handling abilities.
• Financial acumen and ability to drive business performance.
• Problem-solving and decision-making skills.

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Work Location: In person