SAP OTC Solution architect

2 days ago

Pune, Maharashtra, India Johnson Controls Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: SAP OTC Solution architect

Experience Required: 8+ Years

Job Summary:

We are seeking a seasoned SAP SD Support Consultant with over 8 years of hands-on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape. Experience in integration with MM, FI, and logistics modules is essential.

Key Responsibilities:

  • Provide day-to-day support for SAP SD module including order management, pricing, billing, shipping, and credit management.
  • Support active projects including Hypercare.
  • Analyze and resolve incidents, service requests, and change requests within defined SLAs.
  • Collaborate with business users to understand issues and provide functional solutions.
  • Perform root cause analysis and implement permanent fixes for recurring issues.
  • Coordinate with ABAP developers for custom enhancements and debugging.
  • Support month-end and year-end closing activities.
  • Document functional specifications, test cases, and user manuals.
  • Participation in system upgrades, patching, and regression testing.
  • Ensure compliance with internal controls and audit requirements.

Required Skills & Qualifications:

  • Minimum 8 years of experience in SAP SD module with strong support background.
  • In-depth knowledge of SD processes: order-to-cash, pricing, billing, shipping, and returns.
  • Experience with IDocs, EDI, and third-party integrations.
  • Good understanding of cross-module integration (MM, FI, WM).
  • Knowledge of SAP Fiori apps related to SD.
  • SAP certification in SD is a plus.
  • Understanding of SD account assignment and revenue recognition process.
  • Experience with SAP SD user exists.
  • S4 HANA experience mandatory. Knowledge of latest Sales Simplification is desirable
  • Conduct unit testing and support UAT.
  • Assist in end user training and documentation.
  • Handson Experience with Pricing, Basis SD configurations, Delivery and Billing areas.
  • Ability to handle multiple Change requests and enhancements.
  • Effective communication skills to collaborate with team members and stake holders based out of different geography.
  • Experience with like ServiceNow ticketing tools and JIRA (project coordination).
  • Exposure to Agile methodologies and DevOps tools
  • Strong analytical and problem-solving skills.

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