Works Manager

2 weeks ago

Cochin, Kerala, India Popular Vechicles & Services Pvt Ltd Full time ₹ 16,22,82,400 - ₹ 51,80,80,800 per year

Key Responsibilities:1. Workshop Operations Management

  • Plan, organize, and supervise all workshop activities to ensure timely vehicle servicing and repairs.
  • Allocate jobs to technicians based on skill level and workload.
  • Monitor job progress and ensure adherence to repair standards and timelines.
  • Maintain and enforce safety, 5S, and housekeeping standards in the workshop.

2. Productivity & Quality Control

  • Ensure maximum utilization of manpower, equipment, and bay capacity.
  • Monitor technician efficiency, productivity, and quality of work.
  • Conduct periodic audits of repair quality and implement corrective measures.
  • Review and approve job cards, estimates, and final billing accuracy.

3. Team Leadership & Development

  • Lead, train, and motivate the workshop team including Service Advisors, Technicians, and Support Staff.
  • Conduct regular performance reviews and provide coaching for skill enhancement.
  • Maintain discipline, attendance, and adherence to company policies within the team.

4. Customer Satisfaction

  • Ensure timely delivery of vehicles with proper communication to customers.
  • Handle escalated customer complaints professionally and ensure resolution.
  • Maintain high levels of CSI (Customer Satisfaction Index) through service excellence.

5. Business & Financial Control

  • Monitor workshop revenue, expenses, and profitability.
  • Control wastage of consumables, tools, and resources.
  • Coordinate with the parts department for parts availability and stock control.
  • Achieve monthly and annual targets for service revenue and labor productivity.

6. Reporting & Coordination

  • Prepare and submit daily, weekly, and monthly reports on workshop performance.
  • Coordinate with bodyshop, spare parts, and customer relations departments.
  • Ensure compliance with OEM and company audit requirements.

Job Types: Full-time, Permanent

Pay: ₹13, ₹42,908.20 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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