SAP Technical consultant,Sr

3 days ago

Hyderabad, Telangana, India Stefanini North America and APAC Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Details:
Job Description

SAP CX Senior Consultant
We are seeking an experienced SAP CX Senior Consultant to join our Application Management Services (AMS) team. The ideal candidate will have a strong background in SAP Customer Experience (SAP CX) solutions (such as SAP C/4HANA, SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, or SAP Service Cloud) and proven experience in delivering high-quality support, maintenance, and enhancements for complex SAP CX landscapes.

  • 6 to 8 years of experience in SAP Commerce Cloud/Hybris

  • Strong hands-on experience in:

  • Customizing SAP Commerce Cloud (Hybris) based e-Commerce Applications

  • Hybris CMS and e-commerce suite (WCMS, Solr, HMC, CMS & Product Cockpit, Admin Console, Cron Jobs, Catalogues, Categories, Products)

  • Excellent knowledge in SAP Commerce Cloud (Hybris) core concepts and commerce concepts, development of extensions and add-ons

  • Hybris Upgrade from older version to new version including Solr upgrade
  • Solid knowledge of web technologies such as Java, J2EE Application Servers, Spring, Portal Applications and Standards, Content Management Systems, JavaScript and XML technologies
  • Expertise with Hybris integration experience, including Order Replication, Product Catalog, Pricing master integration, etc.
  • Experience on Git and Devops

Job Requirements

Details:
Key Responsibilities:

  • AMS Support & Incident Management
  • Monitor, analyze, and resolve issues in SAP CX applications, ensuring adherence to defined Service Level Agreements (SLAs).
  • Lead root-cause analysis to prevent recurring incidents, providing permanent fixes and improvements.
  • Configuration & Enhancement
  • Configure, enhance, and optimize SAP CX modules (Marketing, Commerce, Sales, Service) based on business requirements and best practices.
  • Develop functional specifications and guide technical teams on custom developments, integrations, and interfaces.
  • Collaboration & Stakeholder Engagement
  • Collaborate with cross-functional teams, including SAP Basis, Infrastructure, and Development, to ensure seamless system operation and solution delivery.
  • Engage with business stakeholders to gather requirements, present solution options, and manage expectations regarding timelines and deliverables.
  • Continuous Improvement
  • Identify opportunities for process enhancements, automation, and performance optimization in SAP CX solutions.
  • Provide proactive recommendations to improve system usability, reliability, and efficiency.
  • Documentation & Knowledge Sharing
  • Maintain clear and comprehensive documentation of system configurations, enhancements, and operational procedures.
  • Mentor and guide junior team members on SAP CX best practices and troubleshooting techniques.
  • Release Management & Testing
  • Contribute to release planning, coordinate functional and regression testing, and ensure changes are approved before deployment to production.
  • Prepare test scenarios, manage test data, and verify successful deployment of new features/enhancements.

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