PCI Compliance Specialist
3 days ago
Description
PCI Compliance Specialist
Location: Vadodara Office
Number of Position: 02
Job location: Vadodara, Gujarat (work from office)
Shift time is 24/7 shift hours (any 5 days a week work, rotational every 1 month)
Shift allowance: Additional shift allowance for candidate working in US and UK shift
About VikingCloud
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company,
offering businesses a single, integrated solution to make informed, predictive, and cost-
effective risk mitigation decisions – , the industry's
largest repository of anonymized cybersecurity and compliance event data, we continuously
monitor and analyze over 6+ billion online events every day.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive
intelligence and competitive edge they need to stay one step ahead of cybersecurity and
compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance
expert advisors understand that it's not just about technology. It's about transacting business
and delivering an exceptional customer experience every day, without fail. That's the
measurable value we deliver. And that's what we call, Business Uninterrupted.
Responsibilities
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Professionally and accurately provide support to our merchant customers via inbound
and outbound calls, emails, and/or, web-chat communication methods.
Educate callers of the importance of achieving and maintaining PCI-DSS Compliance
and provide the appropriate level of assistance for each step of the process.
Identify opportunities to promote Sysnet products and services and action
appropriately.
Assist callers with login and navigation of our proprietary online portal solution; Sysnet.
Air.
Provide excellent customer support and strive to achieve first call resolution by
thoroughly and efficiently gathering the necessary information to fulfil the purpose of
the call.
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Recognize and appropriately manage assertive or complicated calls by responding in
a calm, clear, respectful, and helpful manner; escalating only when necessary.
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Thoroughly and accurately log each call using the appropriate systems and
guidelines.
Properly manage call metrics with respect to stated goals and Service Level
Agreements.
Undertake additional duties as necessary, based upon the needs of the business.
Qualifications
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Minimum Graduate in any Stream or equivalent
1 years' experience in a customer service environment (preferably call center
environment)
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Excellent command of written and spoken English
Ability to work flexible shifts while displaying impeccable schedule adherence
A team player with a positive outlook and a passion for customer support
Excellent communication and listening skills
Excellent telephone manner and related soft skills
Strong attention to detail and ability to multi-task
Proficient with computer and email use and functionality
Strong decision-making and problem-solving skills
We are an Equal Opportunity Employer and do not discriminate against any employee or
applicant for employment because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity, political affiliation or opinion, medical condition, status as a
veteran, and/or any other federal, state, or local protected class.
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PCI Compliance Specialist
3 days ago
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