Assistant Team Lead-Wellness Coach

1 week ago

Mohali, Punjab, India AALUCKS Talent Pro Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Position: Assistant Team Lead - Wellness Coach, Mohali

Department: Customer Service | Role: Full-time | Experience: 5 to 8 Years | Number of Positions: 1 | Location: Mohali

Skillset:

Psychological Counselling, Trust & Safety, Content Moderation, Psychodynamic models, CBT, Rogerian, Excellent English communication skills, Leadership skills

Job Description:

Job Purpose

The Assistant Team Lead (Wellness Coach) will play a key role in supporting the Trust & Safety (T&S) counselling and wellness operations. This role involves overseeing a team of counsellors providing psychological and emotional support to employees working in high-stress environments such as content moderation and online safety. The position requires a balance of leadership, clinical counselling expertise, and operational understanding of the unique challenges faced by Trust & Safety professionals.

Key Responsibilities:


• 1:1 Wellness sessions (Face to Face counseling sessions)


• Workshop style training including psycho-educational components and experiential learning through reflective practices, skills practice, and group discussions.


• Design/Deliver Talks and Workshops – at client site


• Help in developing user-friendly content


• Group Wellness activities - Including, but not limited to, peer group support sessions, team bonding sessions


• Excellent Communication skills- English and Hindi


• Know how to manage tech portals for documentation purposes


• Comfortable with webinars – being webinar ready.


• Willingness to get trained on topics for talks, even on short notice

Qualifications:


• Wellness Counsellor/Coach should hold a minimum degree of master's in psychology from UGC recognized institute and should have practical experience of counseling services.


• They also should be comfortable in working in rotational shift (24/7)


• Must have excellent written and spoken communication skills in English & Hindi. Fluency in other Indian languages will be a plus point


• Strong understanding of Trust & Safety workflows, content exposure risks, and the emotional demands of moderation roles.


• Must be comfortable with public speaking, designing and conducting workshops


• Excellent communication, empathy, and crisis-handling skills.


• Comfortable with CBT, Rogerian, Psychodynamic models


• Has the capacity to work with clients who work in content moderation


• Has taken supervision for previous counseling work

Additional Information:

Type of role:


• Full Time with 6 months probationary period


• 24X7 operational, timing will be discussed, rotational basis, including weekends and all public holidays, five days a week model. This includes evening and night shifts; travel provided for night shifts.


• Work from office

This position will be deputed on the client location at Mohali

Interview process -

Round 1- Hr interview

Round 2- Mock counselling

Round 3-Client interview

Required Qualification:

Masters in Psychology

With a Top EAP and HealthTech Organization

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