Senior Project Associate

Job Purpose
The company is going through biggest digital transformation in its history, creating a platform that offers omni-channel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation for the company's omnichannel engine. You come in at a time wherein over the next 3 years you will get an opportunity to be in transformation journeyDuties and Responsibilities
Content Operations Management – Mobile APP and Websites
1. Execute end-to-end content upload, management, and testing for websites and mobile apps (both long and short form content).
2. Verify and publish content using CMS workflows; conduct basic UAT across desktop and mobile devices.
3. Review and provide sign-off on components/deliverables from a content authoring perspective.
4. Work closely with business teams to ensure smooth sharing of text, videos, images, and metadata.
5. Coordinate with external vendors/content providers for content assets where required.
6. Collaborate with tech and product teams to improve operational workflows.
7. Ensure accurate authoring and publishing within defined SLAs/TATs.
8. Support multilingual content updates and ensure consistency across sites.
9. Identify risks, flag dependencies, and help define alternate solutions to minimize delivery impact.

CMS workflow management
1. Manage CMS workflows for content approval, publishing, and governance.
2. Own digital asset management and tag management within the website and app ecosystem.
3. Ensure proper usage of ticket management tools (Jira/Azure) and adherence to CMS workflows.
4. Support content publishing after authoring, business, and QA approvals.
5. Maintain content publishing logs for compliance and audit purposes.
6. Assist in analyzing CMS processes and recommend improvements for better adoption and efficiency.
7. Suggest corrective actions for improper component usage and raise detailed tickets for CMS/tech teams.
8. Drive CMS adoption by actively engaging with new features and workflows.Required Qualifications and Experience
CONTEXT
The company is going through biggest digital transformation in its history, creating a platform that offers omni-channel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation for the company's omnichannel engine. You come in at a time wherein over the next 3 years you will get an opportunity to be in transformation journey

ROLES AND RESPONSIBILITIES
Content Operations Management – Mobile APP and Websites
1. Execute end-to-end content upload, management, and testing for websites and mobile apps (both long and short form content).
2. Verify and publish content using CMS workflows; conduct basic UAT across desktop and mobile devices.
3. Review and provide sign-off on components/deliverables from a content authoring perspective.
4. Work closely with business teams to ensure smooth sharing of text, videos, images, and metadata.
5. Coordinate with external vendors/content providers for content assets where required.
6. Collaborate with tech and product teams to improve operational workflows.
7. Ensure accurate authoring and publishing within defined SLAs/TATs.
8. Support multilingual content updates and ensure consistency across sites.
9. Identify risks, flag dependencies, and help define alternate solutions to minimize delivery impact.

CMS workflow management
1. Manage CMS workflows for content approval, publishing, and governance.
2. Own digital asset management and tag management within the website and app ecosystem.
3. Ensure proper usage of ticket management tools (Jira/Azure) and adherence to CMS workflows.
4. Support content publishing after authoring, business, and QA approvals.
5. Maintain content publishing logs for compliance and audit purposes.
6. Assist in analyzing CMS processes and recommend improvements for better adoption and efficiency.
7. Suggest corrective actions for improper component usage and raise detailed tickets for CMS/tech teams.
8. Drive CMS adoption by actively engaging with new features and workflows.

PROFESSIONAL EXPERIENCE AND QUALIFICATION
1. 5–7 years of experience in end-to-end content operations across Websites and Mobile Apps.
2. Strong ability to work in cross-functional teams with multiple stakeholders.
3. Graduation/Post-graduation is a must.
4. Prior exposure to Adobe Experience Manager (AEM) or other CMS platforms is a plus.
5. High proficiency in Excel/Google Sheets for content tracking and reporting.
6. Strong understanding of CMS workflows, governance, and digital asset management.
7. Familiarity with Jira or Azure Boards for ticketing and workflow management.
8. Proactive, self-driven professional with the ability to meet goals under limited supervision.
9. Strong focus on deadlines and execution, with ability to manage multiple parallel tasks.
10. Good verbal and written communication skills.
11. Positive attitude, high energy, and ability to work in a fast-paced, dynamic environment.
12. Experience with KPI tracking, content workflow monitoring, and reporting post go-live.

WHAT TO EXPECT IN NEXT 3 MONTHS?
First 90 days could get overwhelming in a fast-paced, high-growth, lets-get-it-done-today environment. This is your time to get a hang of this place, make new friends, create your own network and understand the overall business model. All this while being driven hard to do something great overnight. Don't get scared, we are a friendly place.

WHAT TO EXPECT IN NEXT 9 MONTHS?
If you get a hang of it, and strike a homerun, you will be marked as potential high performer and included into strategic initiative, and possibly also in the digital transformation project.

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