Academic Counselor

2 weeks ago

Kozhikode, Kerala, India Infocampus Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Key Responsibilities:

  • Develop and implement counseling strategies to meet monthly and quarterly admission goals.
  • Ensure excellent customer service and maintain a high conversion rate.
  • Resolve customer concerns and issues in a friendly and efficient manner.
  • Maintain accurate records of interactions, sales, and follow-ups in our CRM system.
  • Counsel and guide students on suitable courses, career paths, and training programs based on their goals.
  • Handle walk-in, telephonic, and online inquiries promptly and professionally.
  • Maintain and update student databases; track leads and follow up to ensure enrollment targets are met.
  • Coordinate with academic and placement teams to provide seamless student support and engagement.
  • Assist in the admission process, ensuring a smooth and positive onboarding experience.
  • Achieve enrollment and revenue targets through proactive student engagement and persuasive communication.
  • Generate leads through telephonic follow-ups, online queries, and campus events.
  • Prepare and present course packages, pricing, and offers to potential students.
  • Provide regular reports on counseling activities, lead status, and conversions to management.

*

Skills Required:

  • Excellent Communication Skills: Fluent in English and Malayalam, both spoken and written.
  • Persuasive Ability: Strong ability to convince and convert leads into satisfied customers.
  • Customer Service Orientation: A friendly, patient, and empathetic approach to handling customer interactions.
  • Active Listening: Ability to understand customer needs and provide appropriate solutions.
  • Basic Computer Skills: Proficient in using MS Office, CRM software, and data entry.
  • Time Management: Ability to manage time efficiently and handle multiple calls effectively.
  • Team Player: Ability to work well with others in a team environment.
  • Problem-Solving Skills: Ability to think on your feet and provide solutions to customer concerns.

Qualifications:

  • A high school diploma or equivalent (Bachelor's degree preferred).
  • Minimum 1 year of experience as an Academic Counselor in an IT training institute is mandatory.

Competitive salary with performance incentives.

Share your CV to

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Work from home

Education:

  • Bachelor's (Required)

Experience:

  • tele calling: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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