Resident Engineer Entr Service Assurance

3 days ago


Aurangabad, Maharashtra, India Jio Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Posted Date

15 Jul 2025
- Function/Business Area

Customer Service
- Location

Aurangabad
- Job Responsibilities

  1. Work with various internal stake holders and get the SR s resolved on

    priority.
  2. FLT with the customer branch end stake holders.
  3. Coordinate with internal teams ESOC , ENOC, Field , NHQ teams for

    faster resolution of fault.

    4 Reporting of link status Daily / weekly / monthly wise & ensure to

    maintain the customer link uptime.
  4. Interact with customer IT/SPOC for all service related issues/

    delivery.
  5. Monitor DC/DR link and escalate internally for quick restoration.
  6. Handle customer escalation and feedback effectively in time bound

    manner.
  7. Release the tracker on fault management to customer as well as

    internal stake holder.
  8. Work on SLA bound and get the monthly/ Quarterly reports.
  9. Link monitoring and FT life cycle management on various scenarios.
  10. Education Requirement

BE/BTech/Diploma
- Experience Requirement

5 to 7 years
- Skills & Competencies

1.Customer Focused

2.Good Management Quality

3.People Management.

4.Good Oral and Written Communication
- Location Map : Aurangabad



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