
Resident Engineer Entr Service Assurance
1 day ago
- Posted Date
15 Jul 2025
- Function/Business Area
Customer Service
- Location
Aurangabad
- Job Responsibilities
- Work with various internal stake holders and get the SR s resolved on
priority. - FLT with the customer branch end stake holders.
- Coordinate with internal teams ESOC , ENOC, Field , NHQ teams for
faster resolution of fault.
4 Reporting of link status Daily / weekly / monthly wise & ensure to
maintain the customer link uptime. - Interact with customer IT/SPOC for all service related issues/
delivery. - Monitor DC/DR link and escalate internally for quick restoration.
- Handle customer escalation and feedback effectively in time bound
manner. - Release the tracker on fault management to customer as well as
internal stake holder. - Work on SLA bound and get the monthly/ Quarterly reports.
- Link monitoring and FT life cycle management on various scenarios.
- Education Requirement
BE/BTech/Diploma
- Experience Requirement
5 to 7 years
- Skills & Competencies
1.Customer Focused
2.Good Management Quality
3.People Management.
4.Good Oral and Written Communication
- Location Map : Aurangabad
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