Content Writer
1 week ago
Job Summary
We are seeking a skilled and detail-oriented
Technical Content Writer
to join our dynamic team. As part of a service-based IT company, you will be responsible for creating engaging, clear, and accurate technical content that communicates our IT solutions and services to both technical and non-technical audiences. The ideal candidate has a strong understanding of IT services and the ability to translate complex technical concepts into user-friendly content.
Key Responsibilities
- Write and develop high-quality technical content, including:
- Service and solution descriptions (cloud, cybersecurity, DevOps, etc.)
- Blog posts, whitepapers, case studies, and technical articles
- Website landing pages and product/service copy
- User guides, FAQs, knowledge base articles
- RFPs, proposals, and other business documents
- Collaborate with technical teams (engineers, developers, solution architects) to gather and verify technical information.
- Translate complex IT concepts into clear, concise, and customer-friendly content.
- Ensure content aligns with the brand's tone, voice, and strategic goals.
- Research current industry trends, competitor services, and emerging technologies.
- Apply SEO best practices to all digital content.
- Review, edit, and proofread content to ensure quality, consistency, and accuracy.
- Maintain and update existing documentation to reflect new features and service changes.
Requirements
- 2–5 years of proven experience as a Technical Content Writer, preferably in the IT services industry.
- Strong understanding of IT service offerings such as:
- Cloud computing (AWS, Azure, GCP)
- Cybersecurity
- DevOps and automation
- Managed IT services
- IT consulting and infrastructure solutions
- Excellent written and verbal communication skills.
- Ability to adapt writing style for different audiences and channels.
- Familiarity with SEO principles and content management systems (e.g., WordPress).
- Proficient in tools such as Microsoft Office, Google Docs, Confluence, Jira, or similar.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Communications, English, or a related field.
- Experience working with B2B IT companies or MSPs (Managed Service Providers).
- Understanding of ITIL, Agile, or other IT frameworks is a plus.
- Basic knowledge of programming or scripting languages (e.g., Python, JavaScript) is an advantage.
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