Customer Service Investigator

2 days ago

Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Were Hiring: Customer Service Investigator (Full-Time, Permanent)

Location: Gurgaon Sector-48 (Work from Office)

 5 Days Working (Rotational Shifts)

Are you passionate about solving customer challenges and ensuring exceptional experiences? Join us as a Customer Service Investigator (CSI), where youll act as a vital link between customers and internal teams.

What Youll Do:

• Manage and resolve customer escalations for the Brand.

• Track, report, and analyze escalation trends.

• Provide customer-friendly solutions and updates.

• Collaborate across departments to ensure timely resolution.

• Manage offline queues within SLA timelines.

What We're Looking For:

• Strong background in customer service & escalation handling.

• Excellent communication, problem-solving, and time management skills.

• Confidence, flexibility, and a proactive approach to customer issues.

• If you're ready to take ownership of escalations, think outside the box, and represent a trusted brand with professionalism and care, we'd love to hear from you

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