Manager, Enterprise Project Management Office

Position Summary: The Project Manager will lead multiple projects and programs, driving the organization's strategic objectives. This role involves managing a diverse project portfolio with agility and speed, ensuring alignment with business units and stakeholders. Key responsibilities include project planning, establishing frameworks, maintaining documentation, controlling performance, performing risk assessments, and promoting continuous improvement. Strong leadership, communication, and interpersonal skills are essential. The ideal candidate thrives in a fast-paced, ambiguous environment, demonstrating the ability to pivot and handle multiple tasks simultaneously and in an organized manner.

Job Functions and Responsibilities:

• Manage the projects assigned: Drive alignment with all business units and key stakeholders, ensuring project goals are met swiftly and efficiently.
• Provide leadership: Lead strategic and operational projects to enhance service delivery to internal clients, with a focus on agility and speed.
• Set and manage project expectations: Ensure all applicable functional areas are engaged and ready to pivot as needed.
• Initiate and lead project planning activities: Develop and manage Project Charter, Project plan using Work Breakdown Structure (WBS), Stakeholder Identification, Resource management, Risk & Issues Management, Communication Management, etc.
• Create and maintain project schedules: Identify and monitor Resource Estimates, Overall Project Timeline, Project Milestones, Task Dependencies, Critical Path, ensuring flexibility to adapt to changes. Document and maintain the project plan in Celoxis tool.
• Control and track project performance: Continually evaluate project progress in terms of Time, Cost, Risk, and Quality. Conduct regular team status meetings, report project status biweekly, update management reporting on project status as necessary, resolve and document issues, decisions, risks etc. Measure project performance using appropriate tools and techniques.
• Report and escalate as needed: Communicate effectively with management to address issues and changes promptly.
• Perform risk management assessments: Minimize project risks through proactive assessments and agile responses.
• Build and execute implementation plans: Ensure project group readiness and adaptability for implementation.
• Create and maintain comprehensive project documentation: Ensure all documentation is thorough and tailored for changes. Ensure Celoxis, the project management tool, is updated adequately and frequently to capture project progress.
• Coordinate meetings: Initiate working sessions, resolve project issues, and manage project risk with agility.
• Promote continuous improvement: Conduct, document, and communicate lessons learned to foster a culture of agility and adaptability.
• Prepare and conduct presentations: Deliver informal and formal presentations with clarity and precision.
• Influence departmental procedures and objectives: Help EPMO leadership in establishing frameworks that support agility and speed in achieving strategic goals.
• Build relationships: Foster strong relationships with all functional areas and manage stakeholder expectations effectively. Escalate effectively to ensure issues and roadblocks are resolved timely.

Key Result Areas: 

1. Strategic Initiative Execution: Lead multiple projects simultaneously to drive strategic objectives.
2. Project Management: Manage diverse projects with agility and speed ensuring projects are completed within budget and schedule.
3. Stakeholder Alignment: Communicate and collaborate effectively with business units and stakeholders.
4. Project Planning and Execution: Develop and monitor comprehensive project plans and documentation.
5. Risk Management: Conduct risk assessments for projects and implement mitigation strategies.
6. Continuous Improvement: Promote and implement best practices for project delivery.
7. Leadership and Communication: Provide strong leadership and clear communication to project teams.
8. Adaptability and Problem-Solving: Thrive in a fast-paced environment, handling multiple tasks and adapting to changes.

Qualifications:

• Bachelor's degree: In management or a business-related field (Mortgage Banking knowledge is a plus) or equivalent experience.
• Minimum of five years: Project management and/or mortgage servicing operational experience leading teams.
• Solid knowledge and experience: In project management processes and methodologies.
• Change management and business process re-engineering: Demonstrated experience in these areas. Advantage if candidate has experience managing self-led projects within Onity.
• Meeting planning, facilitation, and public speaking: Extensive experience required.
• Proficiency: With Microsoft Office applications (Excel, PowerPoint, Word, Visio etc.). Experience using Celoxis or MS Projects preferred.
• Comfortable in ambiguous and fast-paced environments: Ability to operate at a high level while managing minute details.
• Crisp communication and presentation skills: Essential for effective leadership.
• Strong interpersonal skills: Ability to build strong relationships with and influence other functional areas.
• Negotiation skills: Strong ability to negotiate and build consensus in a large group, with members not in direct span of control.
• Detail and big picture orientation: Ability to balance multiple perspectives and maintain objectivity.
• Organization and time management skills: Operates independently with minimal guidance from management. Excellent organizational skills for managing multiple tasks in parallel and ensuring project teams do so as well.
• Problem-solving skills: Ability to perform root cause and corrective action analysis.
• Certifications: Any Project Management or Change Management certification is a plus but not mandatory.

WORK SCHEDULE OR TRAVEL REQUIREMENTS 

Role requires daily coordination and interaction with multiple teams across the globe, primarily in the US. Therefore preferred shift 5:30 PM IST – 2 AM IST.

No travel.