Customer Service Executive

7 days ago

Thāne, Maharashtra, India Grace Services Full time ₹ 2,40,000 - ₹ 4,20,000 per year

WE ARE HIRING @ GRACE STAFFING SERVICES

Location: Thane, Mumbai

Client: Hopper (US-Based Travel App)

Position: Customer Service Executive – Hotel Booking Support

Shift: US Shift (Night)

Working Days: 5 Days a Week | 2 Rotational Offs

About the Role:

Join our team supporting Hopper, a leading travel booking platform.

As a Customer Service Executive, you will handle customer inquiries related to hotel bookings, assist with modifications, cancellations, and refunds, and ensure an excellent service experience for every customer.

Key Responsibilities:

  • Handle customer queries and concerns related to hotel reservations
  • Assist customers with booking modifications, cancellations, and refund requests
  • Communicate with customers via phone, email, and chat in a professional manner
  • Maintain accurate records of all customer interactions in the CRM system
  • Collaborate with internal teams to resolve escalations and service issues
  • Stay updated with Hopper's hotel booking policies and procedures

Qualifications:

  • Education: HSC or above (Graduates preferred)
  • Experience: Freshers and experienced candidates are welcome
  • Skills Required:
  • Excellent communication skills in English (verbal and written)
  • Strong problem-solving ability and attention to detail
  • Customer-focused approach with a positive attitude
  • Basic computer proficiency and ability to work in a US night shift

Additional Details:

  • Shift: US Shift (Night)
  • Working Days: 5 Days a Week | 2 Rotational Offs
  • Location: Thane, Mumbai

Need Immediate Joiner's Only

Interested candidates can share their updated CVs or apply directly.

Email :

Contact : Suraj )

Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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