Billing Executive

1 day ago

Surat, Gujarat, India Yanolja Cloud Solution Full time US$ 40,000 - US$ 80,000 per year

Organizational Overview:

  • Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
  • With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
  • We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Profile Overview:

  • We are looking for a Billing Support Executive to join our team at Yanolja Cloud Solutions.
  • The ideal candidate will be responsible for handling customer inquiries, resolving billing discrepancies, and ensuring smooth payment processing during night hours.
  • If you have strong analytical skills, attention to detail, and a customer-centric mindset, wed love to hear from you

Key Responsibilities:

  • Handle customer queries related to invoices, payments, and refunds via email, chat, and calls.
  • Investigate and resolve billing disputes, ensuring accurate resolutions.
  • Process subscription updates, cancellations, and refunds as per company policies.
  • Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues.
  • Monitor automated billing systems and escalate any discrepancies.
  • Assist customers with payment failures and guide them on available payment options.
  • Ensure compliance with company policies and industry regulations.

Top Components Required for this profile:Billing & Customer Support Experience

  • 1–3 years of experience in billing support, finance, or customer service.
  • Hands-on knowledge of handling invoices, refunds, subscription updates, and resolving disputes.

Strong Communication Skills

  • Excellent written and verbal communication in English.
  • Ability to handle customer queries professionally across email, chat, and phone.

Technical Proficiency with Billing Tools

  • Familiarity with billing platforms like Razorpay, Stripe, Zoho, or ERP systems.
  • Comfortable troubleshooting billing issues using digital tools and systems.

Analytical & Detail-Oriented Approach

  • Strong analytical mindset to investigate and resolve discrepancies.
  • High attention to detail for accurate processing and compliance.

Skills & Qualifications:

  • Experience: [1-3] years in billing support, finance, or customer service.
  • Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus.
  • Communication: Strong verbal and written communication skills in English.
  • Adaptability: Comfortable working independently during night shifts.

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