Consultant - SAP S/4HANA (GTS Support Analyst)

Hello Visionary

We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.

We provide a variety of competitive, innovative, and reliable Record-to-Report services from maintaining financial records to financial closing and reporting.

We process, compile, and deliver relevant financial information covering Accounting & Closing, Commercial, Tax and Master Data Services. We deliver maximum value to the business by driving Record-to-Report optimization and digitalization using our entrepreneurial approach. We also support our customers' current and future business requirements with the help of our high level of process and automation competency.

You will take on a critical role in ensuring the stability, compliance, and performance of the SAP Global Trade Services (GTS) solution following the go-live of a large-scale SAP S/4HANA implementation. You will be the key contact for managing trade compliance processes, supporting end-users, and resolving technical-functional issues in production.

• Manage and resolve GTS-related incidents, service requests, and technical issues between SAP GTS and core S/4HANA modules (e.g. SD, MM, and FI).
• Monitor the integration of SAP GTS, ensuring timely and accurate tax determination and reporting.
• Analyze and troubleshoot transaction blocks (e.g., embargo, legal control, SPL) and assist in resolution in collaboration with trade compliance teams.
• Maintain configuration settings, update master data (e.g., legal regulations, control classes), and ensure alignment with evolving trade laws and internal policies.
• Perform root cause analysis for recurring issues and propose sustainable solutions through corrective actions or minor enhancements.
• Support regression testing, transport management, and cutover activities for GTS-related changes.
• Collaborate with SAP Basis, Security, and Integration teams to manage system performance, authorizations, and interface stability.
• Contribute to knowledge base documentation, support guides, and user training materials to ensure consistency in issue handling and system usage
• Coordinate with external service providers, customs brokers, and regulatory authorities as needed for technical support and compliance resolution.

• A Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field or have acquired a comparable qualification.
• You bring 4-5 years of SAP experience supporting SAP GTS, including exposure to S/4HANA integrated environments.
• Strong functional knowledge of GTS modules and familiarity with global trade regulations and compliance frameworks, including export control laws, import regulations, and customs clearance processes.
• Working experience with SAP GTS integration to S/4HANA modules such as SD, MM, and FI.
• Good understanding of ABAP debugging, user exits, and enhancement points to support technical issue resolution.
• Ability to troubleshoot and resolve issues involving GTS-specific documents (e.g., customs declarations, license checks, blocked documents).
• Experience working with ticketing tools (e.g., ServiceNow, SAP Solution Manager) and following ITIL processes.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills to interact with end users, business teams, and external vendors.
• SAP GTS certification or relevant training is a plus.
• Business fluent English skills are required, both written and spoken.

Join us and be yourself

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore/ Mumbai, where you'll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.