Manager Business Process Transactions

Job Description:

Key Responsibilities:

• Lead and manage process improvement projects across various functions, ensuring alignment with organizational goals.
• Utilize Six Sigma, Lean, and other process improvement methodologies to identify opportunities for improvement.
• Develop and implement strategies to enhance operational efficiency, reduce costs, and improve customer satisfaction.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and foster a culture of excellence.
• Analyse data to identify trends, root causes, and areas for improvement.
• Develop and deliver training programs to build process improvement capabilities within the organization.
• Monitor and report on the progress of process improvement initiatives, ensuring timely completion and desired outcomes.
• Provide expert guidance and support to project teams in the application of process improvement tools and techniques.
• Maintain up-to-date knowledge of industry best practices and emerging trends in process improvement and the life insurance domain.

RPA, Automation, Digitization (OCR, etc.):

• Identify and evaluate opportunities for automation and RPA across various business processes to enhance efficiency and accuracy.
• Implement RPA solutions to automate repetitive tasks, reducing manual effort and minimizing errors.
• Utilize OCR and other digitization technologies to convert paper-based documents into digital formats, improving data accessibility and processing speed.
• Develop strategies to integrate automation and digitization solutions into existing workflows, ensuring seamless transitions and minimal disruption.
• Monitor the performance of automated processes and make necessary adjustments to optimize outcomes.
• Collaborate with IT and other departments to ensure successful deployment and maintenance of automation and digitization tools.
• Provide training and support to employees on the use of new automation and digitization technologies.

Customer Experience and Satisfaction:

• Analyze customer feedback to identify areas for process improvement.
• Implement strategies to enhance the customer experience and increase satisfaction.
• Collaborate with customer service teams to ensure process changes meet customer needs.
• Develop metrics to measure the impact of process improvements on customer satisfaction.
• Continuously monitor and refine processes to maintain high levels of customer satisfaction.

Capability Building:

• Identify skill gaps and develop targeted training programs to enhance the process improvement capabilities of team members.
• Create and maintain a knowledge-sharing environment to ensure best practices and lessons learned are effectively communicated across the organization.
• Foster a culture of continuous learning by encouraging team members to pursue relevant certifications and professional development opportunities.

Team Development and Mentoring:

• Provide mentorship and coaching to team members, helping them to develop their skills and advance their careers within the organization.
• Establish performance metrics and conduct regular evaluations to ensure team members are meeting their goals and contributing to the overall success of the organization.
• Facilitate team-building activities and promote a collaborative work environment to strengthen team cohesion and morale.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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