Technical Support Engineer

4 days ago

Vijayawada, Andhra Pradesh, India Buildbot Technologies Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are seeking for a skilled
Technical Support Engineer
to join our team in providing exceptional technical support to our clients. This role demands strong communication skills, excellent problem-solving abilities, and a solid technical background to work effectively with both customers and internal teams.

Roles and Responsibilities:

  • Manage and resolve complex technical issues using the Jira ticketing system and Email.
  • Respond to critical incidents during assigned shifts and document root causes.
  • Monitor and troubleshoot SaaS and on-premises applications.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Support end-users with installation, configuration, and upgrades of application.
  • Escalate critical issues appropriately and follow up until resolution.
  • Provide clear and timely updates to customers and internal teams.
  • Document technical solutions and maintain knowledge base articles.
  • Maintain service level agreements (SLAs) for incident response and resolution.
  • Adapt quickly to emerging situations and changing priorities.

Required Skills & Qualifications:

  • Educational Qualification: 
    B.Tech / M.Tech.(or equivalent experience).
  • Strong knowledge of 
    Linux/Unix
     and 
    Windows OS
     environments.
  • Hands-on experience with 
    ticketing systems
     (e.g., Jira, ServiceNow, Zendesk).
  • Proficiency in 
    Microsoft Word, Google Docs, and Google Sheets
     for documentation, reporting, and collaboration.
  • Familiarity with 
    cloud platforms
     (AWS, Azure, GCP) is a plus.
  • Excellent 
    problem-solving
     and 
    analytical skills
    .
  • Strong 
    communication skills
     for working with both technical and non-technical users.

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