ICM In-Business Quality Assurance

Institutional Credit Management's ("ICM") objective is to provide an integrated "end-to-end" credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. In-Business Quality Assurance is an integral part of the ICM organization. 

The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICM uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify control and operational weaknesses, risks associated with the credit processes, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective business area, Independent Risk, and critical partner stakeholders and regulators.

Key Responsibilities:

· Support the Head of Financing and Securitization In-Business Quality Assurance on discussions to define the Quality Assurance function and reviews across ICM coverage universe.

· Assist in providing effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate.

· Support in the establishment of processes that enable wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank's risk appetite and all policies and processes established within the risk governance framework

· Under the supervision of the ICM In-Business Quality Assurance – Financing and Securitization QA Manager, support execution of the following:

o Consistent and objective assessments during QARs o Subsequent follow-up on corrective actions that were raised during QARs

o Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators

o Assistance in synthesizing and preparing quarterly Quality Assurance Scorecard Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions

· Assist WCR IBQA function in the establishment of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards

· Assist In-Business QA Head of Financing and Securitization to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.

· Support the Global Head of WCR In-Business QA on internal projects and initiatives

· Support ICM Risk Analysis Voice of the Employee (VOE) initiatives

· Travel (less than 10%)

Knowledge/Experience:

Quality Assurance: · Demonstrable quality control / quality assurance experience, including 3-5 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank

· Understanding of risk management and controls frameworks related to counterparty credit risk management or another financial risk discipline.

· Understanding of policies and procedures with the ability to execute change seamlessly

· Potential to understand complex counterparty credit product structures, and ideally versed in securitization and credit financing products as well as underwriting, infrastructure financing and funding solutions related to acquisition finance

· Ideally some background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function

· Awareness and adherence to the control environment including Quality Assurance and Quality Control

Leadership:

· Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi

· Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance

· Proven culture carrier

Competencies:

· Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little supervision

· Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

· Clear written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

· Ideally, experience in preparing presentations for seniors

Technical: Good Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: BA/BSc or higher degree in Business (MBA), or any other related subject

Job Family Group:

Controls Governance & Oversight

Job Family:

Quality Assurance, Monitoring & Testing

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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