OTC Specialist, Wholesales

Job Description

OTC Specialist, Wholesales | alfanar Electric

Description: Requisition ID: 19291
City: Trading Manag.

Group Overview

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in:

• Electrical, Electromechanical and Civil Engineering Construction
• Manufacturing and Marketing Electrical Construction Products
• Allied Engineering Services

Our Main Divisions:

• alfanar electric
• alfanar Construction
• alfanar Building Systems

alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

• Riyadh and Jubail, Saudi Arabia
• Dubai, UAE
• London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial Complex, Riyadh

The center of alfanars industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the Complex houses alfanars facilities.

The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose

To ensure the seamless execution of the order-to-cash process by managing order fulfillment, enhancing customer satisfaction, and leveraging data-driven insights. The role aims to optimize workflows, improve service delivery, and support organizational growth through efficient coordination with internal teams and external stakeholders.

Key Accountability Areas Order Fulfillment & Processing

• Manage daily order fulfillment activities to ensure smooth processing and invoicing.
• Prioritize orders for key partners and swiftly address escalations from the sales team.
• Oversee the processing of various order types, including sales orders, customer service orders, and gift orders.
• Coordinate with stores, demand and sales planning, and finance teams to track order performance and ensure timely delivery.

Customer Experience & Feedback Management

• Develop and implement strategies to enhance customer satisfaction and improve service delivery.
• Manage the Central Survey Hub to collect, organize, and analyze customer feedback for actionable insights.
• Coordinate with the order management team to ensure a seamless and efficient order processing experience.

Data & Reporting

• Design and maintain detailed reports for internal teams to monitor performance and progress.
• Regularly analyze customer insights and operational data to identify trends and drive improvements.
• Continuously review and refine existing procedures to address gaps and optimize workflows.
• Follow up on pending documents in ECC, C4C, POD, and other relevant systems.

Role Accountability HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems that arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance:

• Comply with related policies and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

• Bachelor Degree in Electrical Institute

Work Experience

• 2 to 4 Years

Technical / Functional Competencies

• Sales Planning
• Sales Presentations
• Sales Research
• Sales Technical Support
• Sales Tools
• Sales Trend Analysis
• Solution Sales
• Competitive Analysis

---