OTC Specialist, Wholesales
3 days ago
OTC Specialist, Wholesales | alfanar Electric
Description: Requisition ID: 19291
City: Trading Manag.
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar is involved in:
- Electrical, Electromechanical and Civil Engineering Construction
- Manufacturing and Marketing Electrical Construction Products
- Allied Engineering Services
- alfanar electric
- alfanar Construction
- alfanar Building Systems
alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.
alfanar electric operates industries in:
- Riyadh and Jubail, Saudi Arabia
- Dubai, UAE
- London, UK
alfanar has a development and engineering center in Chennai, India.
Industrial Complex, RiyadhThe center of alfanars industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.
Spread across 700,000 square meters, the Complex houses alfanars facilities.
The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.
Job PurposeTo ensure the seamless execution of the order-to-cash process by managing order fulfillment, enhancing customer satisfaction, and leveraging data-driven insights. The role aims to optimize workflows, improve service delivery, and support organizational growth through efficient coordination with internal teams and external stakeholders.
Key Accountability Areas Order Fulfillment & Processing- Manage daily order fulfillment activities to ensure smooth processing and invoicing.
- Prioritize orders for key partners and swiftly address escalations from the sales team.
- Oversee the processing of various order types, including sales orders, customer service orders, and gift orders.
- Coordinate with stores, demand and sales planning, and finance teams to track order performance and ensure timely delivery.
- Develop and implement strategies to enhance customer satisfaction and improve service delivery.
- Manage the Central Survey Hub to collect, organize, and analyze customer feedback for actionable insights.
- Coordinate with the order management team to ensure a seamless and efficient order processing experience.
- Design and maintain detailed reports for internal teams to monitor performance and progress.
- Regularly analyze customer insights and operational data to identify trends and drive improvements.
- Continuously review and refine existing procedures to address gaps and optimize workflows.
- Follow up on pending documents in ECC, C4C, POD, and other relevant systems.
- Ability to obtain updated soft and technical skills related to the job.
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
- Solve any related problems that arise and escalate any complex operational issues.
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
- Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
- Comply with related policies and procedures and work instructions.
- Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
- Bachelor Degree in Electrical Institute
- 2 to 4 Years
- Sales Planning
- Sales Presentations
- Sales Research
- Sales Technical Support
- Sales Tools
- Sales Trend Analysis
- Solution Sales
- Competitive Analysis
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