Lead Specialist Monitoring EDI GES ESO

3 days ago


Hyderabad, Telangana, India dsm-firmenich Full time

The Position: Pro-active monitoring of automated channels to identify any issues or errors in the transmission of EDI messages Track failed messages, route to the appropriate teams with initial triage (business or technical), and then monitoring the progress of ticket resolution Co-ordinate with Customer Service and Technical team to resolve the problem as quickly as possible Identify common errors and alert Technical/Business team for long-term solutions Maintain up-to-date documentation on procedures and processes related to monitoring and resolving EDI errors In depth EDI knowledge (understanding EDI interfaces / IDOC management + SAP setup) WebMethods knowledge Understanding IDOC management + basic OTC / SD knowledge Able to communicate with stakeholders (customer service / IT) & customers ---


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