Associate - Order Management

2 days ago

Bengaluru, Karnataka, India Msi Services Full time ₹ 1,40,000 - ₹ 28,00,000 per year

ESSENTIAL DUTIES AND RESPONSIBILITIES:


• Processing sales orders for the company's sales divisions.
• Developing documentation related to support.
• Planning inventory control.


• Arranging distribution of products.


• Solving problems in cases of product returns.

  • Placing orders, processing return requests, and entering credits.
  • Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
  • Communicating with customers about order status, any delays, or problems with their requests.
    • Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
  • Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
  • Performing additional duties as required or requested.

Desired Candidate Profile


• The candidate should possess minimum of 13 years of experience in an international process; specialization in Order Management is preferred.


• Should be a fast learner.


• The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.


• The candidate should have the ability to multitask, prioritize, learn more, and be flexible.
• Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.


• Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access (optional).


• Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.


• Good follow-up skills and strong attention to detail.


• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assume accountability for issues until final resolution.


• Flexible to night shifts is mandatory (9:00 pm to 6:00 am)

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