Assistant Manager

2 days ago


Mira Bhayandar Maharashtra, India Epicenter Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Location: Bhayandar | Experience: 8+ Years | Qualification: Graduate

Are you a results-driven operations leader with a passion for team performance and customer experience? Join us as an Assistant Manager Operations and help drive excellence in our voice process function.

Key Responsibilities
Lead and manage voice process executives and team leaders

Monitor KPIs, analyze performance data, and implement improvement strategies

Drive outbound sales performance

Ensure compliance with quality standards and company policies

Conduct and present Weekly/Monthly Business Reviews (WBR/MBR)

Manage client communication and escalations

What Were Looking For
We require someone who has experience in handling an inbound center (Preferably a 7 day working process with more than 9 hours of daily operational window) has knowledge of all the Inbound core KPIs with some sales experience.

8+ years in voice process operations (2+ years in a supervisory role)

BPO or insurance industry background preferred

Strong leadership, communication, and analytical skills

Proficient in MS Office CRM systems

Interested?

Send your resume to minakshi..comalong with the following details

Total Experience (On paper AM exp):-

Current CTC:-

Expected CTC:-

Notice Period:-

Location:-

This job is provided by


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