Field Officer

Job Type: Permanent

Qualification: Graduate

Experience: 4 to 5 Years in Facility Management or Manpower industry

Industry/Experience Specification: Candidate from Facility Management or Manpower industry preferred

Job Role:

As a Field Officer, you would be required to manage daily site operations and ensure seamless manpower deployment. This role involves monitoring attendance, coordinating staff, and maintaining client satisfaction. Candidates with 4 to 5 years of experience in IFMS or manpower industries are ideal. The Field Officer will oversee site-level operations, train staff, and ensure compliance with service standards. This role requires regular site visits and client coordination to meet operational goals.

Job Description / Responsibilities, Goals and Scope:

01) Well-versed in Integrated Facility Management Services (IFMS) Operations.

02) Monitor daily attendance at all assigned sites and ensure adequate manpower availability.

03) Arrange relievers for absenteeism, leaves, or emergency requirements.

04) Maintain a pool of backup staff for contingency deployment.

05) Coordinate manpower deployment with the Operations Executive and support other field officers as needed.

06) Meet site staff weekly to address concerns and conduct team briefing sessions.

07) Provide on-the-job training to site-level staff to enhance service delivery and operational efficiency.

08) Guide staff on work procedures, grooming standards, quality expectations, and housekeeping best practices.

09) Escalate unresolved staff grievances for prompt action.

10) Recruit and on-board local blue-collar manpower (housekeeping, pantry, janitorial, and support staff) within 3 days of a reported vacancy.

11) Collect and verify documents from new hires (Aadhaar, PAN, bank details, etc.).

12) Issue uniforms and ID cards to new employees; coordinate replacements for existing staff.

13) Conduct site visits as per the approved monthly plan. During visits, inspect - Attendance registers and records of late arrivals, Staff grooming, uniform compliance, and discipline, Duty rosters, cleaning schedules, and execution, Availability of cleaning materials and equipment condition.

14) Submit monthly housekeeping material requests to the Operations Executive.

15) Ensure cleaning materials are available and machines/equipment are in working condition across all sites.

16) Maintain regular communication with clients to understand expectations and address operational concerns.

17) Plan and fulfill special service requests; submit completion reports to the Operations Executive.

18) Obtain monthly attendance approvals from clients for billing purposes.

19) Ensure timely preparation and submission of client invoices.

20) Follow up to ensure payment collection within agreed credit periods.

Required Key Skills / Desired Experience:

01) Educational Qualification: Any graduate degree.

02) Work Experience: Minimum 4-5 years of experience in IFMS or manpower industry.

03) Prior experience in manpower deployment in a facility management company would be advantageous.

04) Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.

05) Salary Range: .

06) Communication and Languages: Candidate must have good communication in both English & Hindi.

07) Willingness to travel for site visits.

08) Familiarity with attendance tracking tools and MS Office.

09) Confident, self-motivated, and target-driven mindset.

10) Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Skills : - Manpower Management,Housekeeping Operations,Attendance Tracking,Staff Coordination,Site Visits,Client Communication,On-the-Job Training,Operational Efficiency,Blue-Collar Recruitment,Inventory Management,Cleaning Schedules,Staff Grooming,Duty Rosters,Service Delivery,Client Billing,Facility Management,Backup Staff