Business Systme Analyst

Job Title: Business Systems Analyst

Summary - The Business Systems Analyst is a liaison between end-users/clients and the Information Technology department. The position is responsible for reviewing, analyzing, and evaluating the more complex business systems and user needs. Formulates systems to parallel overall business strategies; writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Interviews end-users/customers to define business requirements for complex software modifications and enhancements. Meets with external clients to discuss enhancement requests as needed.

Translates business requirements by reviewing, analyzing and evaluating needs into functional specifications.  Coordinates and responds to requests for changes from original specifications.

Facilitates design sessions with business and technical resources to ensure that the solutions meets the needs of the business.  Consults with technical teams on design and database issues.

Defines and documents requirements business rules to assist in the development of software specifications to include system requirements, flow charts, report mock-ups, and business rules.

Drives and/or leads projects to completion for assigned projects.  Develops project plans, prioritize project tasks, and provides regular status updates on project progress to management and stakeholders.

Develops business processes that ensure developed application meets all project requirements. Ensures that projects are completed on time, accurate to defined specifications and within budget.

Performs quality control checks on software before it is released to the QA department.  Provides support to software development and QA staff as needed.

Handles, prioritizes and manages multiple Service Requests (SRs) throughout entire software development life cycle.  Handles software release management of designated applications.

May mentor and provide functional work direction to less experience Business Systems Analysts.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Client Responsibilities

This is an internal client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; Respond promptly to client needs; solicit client feedback; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from and accredited four-year university (or equivalent combination of education and experience years' related experience (PBM or healthcare industry experience preferred).

Computer Skills

Strong proficiency in SQL query skills for reporting and data analysis techniques.

Ability to manage competing priorities and adapt to changing requirements in a dynamic environment.

Knowledge and proven proficiency in Atlassian JIRA and Confluence, MS Office, MS Project, MS Visio (or Miro), SharePoint.

Excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; Respond promptly to client needs; solicit client feedback; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations.

ScrumMaster experience is a major plus.

Certificates, Licenses, Registrations

None required; Certified Business Analysis Professional or Certified Scrum Master is plus

Other Skills and Abilities

Working knowledge of software development life cycle (SDLC).

Good understanding of supported MedImpact products and services from a business and technical perspective.

Other Qualifications

Good project planning skills (creation and definition)

Negotiation skills

Business requirements gathering and elicitation techniques

Use Case Modeling & Solutions requirements

Activity and Swim Lane Diagrams

Conflict management skills

Leading and facilitating meetings

Interviewing skills to understand customer needs

Good interpersonal and communications skills (written/verbal) for effective collaboration and documentation.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Business Acumen - Understands business implications of decisions; Aligns work with strategic goals.