Hostess/Waitress

Guest Greeting & First Impression

• Warmly greet all guests within 10–15 seconds of arrival.
• Maintain a welcoming, calm, and professional demeanour at all times.
• Ensure guests feel acknowledged and valued as soon as they enter.

Reservation & Seating Management

• Manage the reservation system (walk-ins + pre-bookings).
• Plan seating arrangements to optimise table turnover and reduce guest waiting time.
• Communicate table status with the Captain and service team consistently.
• Maintain accurate waitlist and provide realistic waiting time updates.

Guest Coordination & Assistance

• Escort guests to their tables and hand over menus smoothly.
• Assist senior citizens, children, and special-needs guests proactively.
• Handle guest queries regarding menu, wait time, outlet layout, and services.
• Manage special occasions (birthday, anniversary setups) by coordinating with the floor staff.

ommunication & Coordination with Team

• Update the Captain and Stewards on guest preferences, allergies, VIPs, and repeat guests.
• Inform kitchen/service teams about large groups, peak rush, or unexpected surges.
• Conduct effective communication to ensure seamless service flow.

Ambience & Front Desk Management

• Maintain the cleanliness and presentation of the entrance, podium, and waiting area.
• Ensure fragrance, lighting, and music levels meet brand standards.
• Keep menus, reservation sheets, and guest sign-in logs neatly organized.

Customer Satisfaction & Feedback Handling

• Monitor guest satisfaction through table checks (without interrupting service).
• Record guest complaints and escalate to Captain/Manager immediately.
• Track feedback and inform management about recurring issues or suggestions.

Brand Standards & Grooming

• Maintain impeccable grooming as per company policy.
• Exhibit brand-appropriate behavior, tone, and hospitality etiquette.
• Adhere to SOPs for greetings, seating, and farewell.

Reporting & Documentation

• Maintain daily guest count (footfall), reservation reports, and waitlist logs.
• Prepare brief shift-end reports and hand over details to the next shift.
• Update VIP/regular guest records and their preferences.

Job Type: Full-time

Pay: ₹18, ₹28,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person