XMatters Configuration and Integrations Expert

2 weeks ago

Bengaluru Noida Pune, India Mobile Programming Full time ₹ 20,00,000 - ₹ 25,00,000 per year
  • We are seeking a highly skilled and experienced XMatters Configuration and Integrations Expert to join our team
  • In this role, you will be responsible for the configuration, integration, and maintenance of our XMatters platform, ensuring seamless communication and incident management across various systems
  • You will leverage your deep expertise in XMatters integrations to connect XMatters with critical business applications, automate workflows, and resolve integration issues
  • Responsibilities:Design, develop, and implement XMatters integrations with various systems, including but not limited to ServiceNow, Slack, Microsoft Teams, and Outlook email
  • Configure and customize XMatters workflows to automate incident management, alerting, and escalation processes
  • Troubleshoot and resolve broken integrations and workflow issues, ensuring minimal disruption to critical communication channels
  • Collaborate with cross-functional teams to understand integration requirements and develop effective solutions
  • Maintain comprehensive documentation of XMatters configurations, integrations, and workflows
  • Stay up-to-date with the latest XMatters features, integrations, and best practices
  • Optimize XMatters performance and scalability to meet the evolving needs of the organization
  • Develop and maintain XMatters reports and dashboards to provide insights into incident management performance
  • Provide training and support to end-users on XMatters functionality and integrations
  • Qualifications:Proven experience as an XMatters Configuration and Integrations Expert
  • Deep understanding of XMatters workflows, integrations, and configuration options
  • Hands-on experience integrating XMatters with ServiceNow, Slack, Microsoft Teams, Outlook email, and other relevant systems
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work independently and as part of a team
  • Experience in scripting languages (eg, JavaScript) for customizing XMatters integrations is a plus
  • XMatters certification is a plus
  • Technical Skills: XMatters Configuration, XMatters Integrations, ServiceNow, Slack, Microsoft Teams, Outlook Email, Workflow Automation, Troubleshooting, Scripting (JavaScript), Reporting & Dashboards
  • Location - Bengaluru,Noida,Pune,Mumbai,Hyderabad,Mohali,Panchkula,Chennai

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