Voice Process Executive- Fresher's Hindi and English-technical support
4 days ago
Job Description
Position : Trainee L1
Designation : Trainee
Experience : Fresher
Job Location : Chennai Ambit IT Park Ambattur.
Job Responsibilities:
- Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
- Troubleshoot Product, Codes and Configuration issues
- Ensure consistent customer satisfaction
- Document all communication with customers in the CRM
- Interface with international customers
- Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC
Qualification:
- Graduate
Technical skills:
- Should have basic knowledge on Wireless Router, Range Extender, Wireless Adapter, SOHO Switch, xDSL Modem, Smart Plug, Smart home devices, IP Cam, Business Switch, Business Wi-Fi
- Basic knowledge on Wireless Networking and Troubleshooting Network related issues
- Good Knowledge on Windows/ Mac/ Linux Operating Systems
- Good communication skills in Hindi (mandatory) and English.
- Exceptional Probing Skills
- Good Comprehension, Listening and Communication skills
interested candidate please send your resume to OR WhatsApp @
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