Voice Process Executive- Fresher's Hindi and English-technical support

4 days ago


Chennai, Tamil Nadu, India Movate Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description

Position : Trainee L1

Designation : Trainee

Experience : Fresher

Job Location : Chennai Ambit IT Park Ambattur.

Job Responsibilities:

  • Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product, Codes and Configuration issues
  • Ensure consistent customer satisfaction
  • Document all communication with customers in the CRM
  • Interface with international customers
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Qualification:

  • Graduate

Technical skills:

  • Should have basic knowledge on Wireless Router, Range Extender, Wireless Adapter, SOHO Switch, xDSL Modem, Smart Plug, Smart home devices, IP Cam, Business Switch, Business Wi-Fi
  • Basic knowledge on Wireless Networking and Troubleshooting Network related issues
  • Good Knowledge on Windows/ Mac/ Linux Operating Systems
  • Good communication skills in Hindi (mandatory) and English.
  • Exceptional Probing Skills
  • Good Comprehension, Listening and Communication skills

interested candidate please send your resume to OR WhatsApp @


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