Operations Management Trainee Internship in Bangalore, Bangalore
2 weeks ago
Selected Intern's Day-to-day Responsibilities Include
- Team Support & Coordination:
- Assist team leads in overseeing proctoring operations for multiple customers
- Help with shift planning, task delegation, and real-time team coordination
- Support day-to-day monitoring of proctor activities and performance
- Customer Support:
- Assist in tracking and resolving escalations in collaboration with the engineering and product teams
- Learn how to monitor key customer service metrics like CSAT and response time
- Help identify root causes of issues and suggest improvements
- Operational Management:
- Help maintain and update operational checklists and internal tools
- Participate in SOP creation and documentation for internal and external use
- Stay up to date with product features and platform enhancements
- Training & Development:
- Support in organizing training sessions and workshops for new proctors
- Help document performance feedback and training progress
- Learn the basics of team performance management and coaching principles
- Reporting & Analysis:
- Assist in compiling team performance data and daily reports
- Analyze trends in support metrics and operational data
- Contribute to weekly or monthly stakeholder reports
About Company: Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.
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