Payment Operations Analyst

Job Title

Job Description

So, who are we?

Hello, we're IG Group. We are a publicly traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your role in the Team

You're upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude which you will fit right into the team.

You, like us, understand the importance of collaboration and are driven to be the best in what you do. As you will be part of a multi - functional team, you will work closely with other departments to ensure client's funding and withdrawals occur smoothly to and from their trading account.

You will be proactive with any queries and requests from clients to ensure they are answered and ensure you maintain up to date with changes to regulations and new payment trends and to date with all things Payments at IG.

What you'll do

• Accurate and efficient processing of deposits into IG in accordance with international and local compliance regulations

• Processing and release of withdrawals across IG's different payment methods such as Card, Bank and PayPal

• Regulation and enforcement of IG's strict anti-money laundering controls, including the verification of bank statement and payment methods

• Administration of IG's payment and banking portals to enable effective processing

• Problem-solve complex issues and errors to resolve payment queries

• Handling of daily reports, posting of bonuses/tax and audits

• Cross-departmental communication to facilitate effective handling of queries

• Participation in continuous improvement initiatives to optimise team performance.

Who we're looking for?

You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.

What you'll need for this role

Although desirable you don't need a background in finance to apply. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:

•  A degree-level education

• Fluency in English (verbal and written)

• Excellent interpersonal and communication skills

• Happy to commit to shift pattern that covers UK hours pm to 03:30am IST)

• The ability to work well under pressure

• To be able to establish rapport with people of all status and background

• A logical and analytical approach

• Very good organization and time management skills

• Literacy in MS Office

• Strong attention to detail. 

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritize client's needs

• Deliver at pace: Push for fast, sustainable growth.

• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realize our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

• Matched giving for your fundraising activity.

• Flexible working hours and work-from-home opportunities.

• Performance-related bonuses.

• Insurance and medical plans.

• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform.

• Contribution to gym memberships and more.

• A day off on your birthday.

• Two days' volunteering leave per year.

Join us for this exciting journey. Apply now

Number of openings