Telecaller

3 days ago

Lucknow, Uttar Pradesh, India Staford Full time

Company Description

Staford is dedicated to creating an inspiring and nurturing learning environment for every child. Established in 2012, with roots in education since 2002, the Staford Group includes Staford School, Staford Preschool, and Staford Play—each representing a unique stage in a child's journey. The institutions emphasize a holistic approach to education by blending intellectual growth with emotional depth, creativity, and global values. Known for its safe and thoughtfully designed spaces, Staford aims to help children explore, express, and grow with confidence, purpose, and joy. Guided by passionate educators, Staford fosters an environment where every child can discover their potential and individuality.

Role Description

This is a full-time, on-site Telecaller role located in Lucknow. The Telecaller will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information about the institution, and maintaining detailed records of customer interactions. The role also involves assisting with admissions processes, conducting follow-ups, and resolving concerns efficiently while maintaining a professional and welcoming tone. The candidate will collaborate with the team to contribute towards building positive relationships with clients and parents.

Qualifications

  • Strong verbal communication and active listening skills
  • Excellent customer service and problem-solving abilities
  • Proficiency in multitasking and managing time effectively
  • Basic computer skills, including data entry and familiarity with CRM software
  • Positive attitude, patience, and the ability to maintain professionalism in interactions
  • Prior experience in customer service, telecalling, or a similar role is preferred
  • Fluency in Hindi and English is required

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