Cloud Architect

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.  From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.  More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. 

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. 

The Opportunity: 

ECI has an exciting opportunity for a Cloud Architect, he will be responsible for delivering first class service, advice and technical support to ECI internal and external clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes proactive management of client technology as it pertains to Public Cloud, Private Cloud, Networking, Virtualization and Storage, resolving high priority escalations and contributing standards and procedures. Cloud Architects serve as an escalation point for junior, mid-level and senior technicians and augment deliverables for technology managers. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

 This is an Onsite position in Bangalore

What you will do:

•  Supports all implementations and recovery efforts as it pertains to EzePrivate Cloud, and Azure.
• Acts as a mentor and technical escalation for multiple groups within ECI.
• Develops and documents best practices for cloud technology deployments.
• Acts as Cloud subject matter expert, researching as needed.
• Builds automation for alerting on issues with backend jobs and processes.
• Builds automation for deployment of standardized customer environments.
• Builds Automation for deploying patches to infrastructure.
• Non-Disruptively agile Devops style mitigation and deployment of high priority changes to customer environments.
• Provides technical support, troubleshooting and complex problem resolution on escalated issues.
• Works in a fast paced project delivery environment collaborating with clients, client success managers, products technicians, management, and engineers.
• Collaborates with clients and sales architects to determine data and performance requirements for new business development opportunities.
• Utilizes expert knowledge to develop business solutions that meet the clients' short-, mid-, and long-term business needs.
• Works effectively with cross-functional teams to define technical requirements and identify and resolve technical design issues.
• Engages in self-directed professional development.
• Remains on the forefront of emerging industry practices.

Who you are:

•  Bachelor's degree in computer science, information systems or related field, experience with 4-6 years of product support.
• Advanced understanding of networking concepts.
• Switching and Firewalls, Palo Alto and Cisco.
• Advanced Knowledge of Public Cloud Providers such as Azure and AWS.
• Advanced knowledge of Virtualization software such as VMWare vSphere.
• Advanced knowledge of Zerto replication software or similar enterprise level software.
• Advanced knowledge of Data backup and recovery with enterprise level software.
• Deployment and troubleshooting of operating systems and applications.
• Microsoft Server operating system Family.
• Familiar with Linux/Unix operating systems.
• Advanced experience with public cloud API's and scripting.
• Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering).
• Knowledge of Storage Area Networks.
• Knowledge of Powershell scripting or similar automation experience.
• Ability to perform patching and maintenance of various software.
• Ability to maintain and operate network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions).
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Motivated to pursue technical certifications and further education.
• Highly self-motivated and directed, in a fast-paced team environment.
• Sharp attention to detail with proven analytical and problem-solving abilities.
• Effective time management in working on internal tasks as well as with external vendors.
• Displays fundamental leadership skills when working with junior-level employees.
• Able to design, lead and execute project plans approved by technology and project management.
• Capable of assembling and coordinating a small team to execute short-term goals and operations.
• Can interpret customer needs and translate to technical deliverables.

Bonus Points (Nice to have):

•  Financial industry experience (Hedge Funds Private Equity, FoF).
• Experience with Managed Service Providers.
• Experience with Market Data vendors like Bloomberg, Reuters, Factset.
• Interest in continuous professional development with a focus on technical leadership.
• In depth understanding of high-level infrastructure design.
• Ability to identify infrastructure flaws and promote business opportunities.
• Technical certifications preferred.

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more  If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you

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