Sales And Service Exeutive
5 days ago
Paytm service department job, like a Customer Service Associate, involves resolving customer queries via phone and email, monitoring customer satisfaction, and following up on fraudulent transactions. Other roles, such as Field Sales Executives, focus on sales targets, merchant onboarding, and promoting products like the Paytm Soundbox. Key responsibilities often include providing customer solutions, achieving sales goals, and coordinating with both merchants and internal teams to ensure efficient service delivery and issue resolution.
Common responsibilities
- Customer support:Providing solutions to customer queries through phone and email.
- Monitoring and improving customer satisfaction metrics.
- Merchant and sales support:Planning and scheduling market visits.
- Achieving daily, weekly, or monthly sales targets.
- Onboarding new merchants and building relationships.
- Promoting and selling products like the Paytm Soundbox.
- Operational tasks:Following up with merchants and internal stakeholders regarding transactions.
- Coordinating with investigating authorities when necessary.
- Ensuring product penetration and revenue growth.
Examples of specific roles
- Customer Service Associate: Focuses on direct customer interaction, issue resolution, and process adherence.
- Field Service Executive: Works in the field to acquire new merchants and ensure existing ones are satisfied with the services.
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