Hiring: Voice

4 days ago

Mumbai, Maharashtra, India Ocwen Financial Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards.

JOB FUNCTION AND RESPONSIBILITIES:

  • Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor.
  • Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.)
  • Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores.
  • Motivating the advisors to improve their service and voice quality and reiterating importance of NPS.
  • Design and run campaigns to improve the overall NPS for the process.
  • Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas.
  • Arranging initiatives and/or campaigns with focus on voice and customer service quality

    Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews
  • Participate in Calibrations and achieve the variance targets laid down by the departments.
  • Conducting Refresher training sessions for the advisors as per standard monthly targets

QUALIFICATION

  • Graduation is mandatory.
  • Relevant 2-5 years of auditing & coaching experience in a Contact Center environment
  • Good in Excel and strong written and Verbal Communication and Presentation skills
  • Proficient in designing training modules and delivering refresher/remediation trainings.
  • Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc.
  • Tactful in handling difficult situations and ability to multitask.
  • Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts.

WORK SCHEDULE OR TRAVEL REQUIREMENTS:

6.30PM to 3.30AM IST/5.30PM to 2.30 AM IST

Work Profile will be Hybrid.

  • Backend Engineering Lead,Arre Voice

    2 days ago

    Mumbai, Maharashtra, India Arré Voice Full time ₹ 1,20,000 - ₹ 6,00,000 per year

    Position: Backend Engineering Lead (Go & ) Location: Hybrid Reporting to: CTO, Arré Voice About Arré Voice Arré Voice is India's leading audio-first social platform, empowering creators and listeners to connect through Voicepods, Voicepools, and community-driven audio experiences. Backed by a network of 10K+ creators and a monthly reach of 15-20...

  • Hiring For Voice

    2 hours ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    TECH MAHINDRA - HIRING FOR Voice Process -FRESHERS/EXPERIENCEDKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:-...

  • Hiring For Voice

    2 weeks ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 2,40,000 - ₹ 9,90,000 per year

    TECH MAHINDRA - HIRING for Voice and Chat Process - FRESHERS/EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...

  • Hiring For Voice Process

    2 weeks ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    TECH MAHINDRA - HIRING FOR VOICE Process -EXPERIENCEDKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:- Graduate/Undergraduate...

  • Hiring For Voice Process

    3 days ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    TECH MAHINDRA - HIRING FOR VOICE ProcessKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:- Graduate/Undergraduate...

  • Hiring for Voice

    6 days ago

    Mumbai, Maharashtra, India Firstsource Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Hello Connections…Hope you all are doing wellUrgent hiring*Voice and Chat Process Executive**Location:* Malad, Mumbai*Eligibility:*HSC, Graduate Freshers & Experienced candidates can apply*Shift:*US & UK shifts.Transport facilities .*Interview Process:*HR roundVersant roundOps round*Mandatory Documents:*Education documentsWork experience...

  • Hiring For Voice Process

    2 days ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,35,000 - ₹ 5,50,000 per year

    TECH MAHINDRA - Hiring for International Voice Process EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...

  • Hiring For Voice Process

    2 days ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,35,000 - ₹ 5,50,000 per year

    TECH MAHINDRA - Hiring for International Voice Process EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...

  • Hiring For International Voice

    2 weeks ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 2,40,000 - ₹ 8,40,000 per year

    TECH MAHINDRA - HIRING FOR Voice and Chat Process -FRESHERS/EXPERIENCEDKey Responsibilities:Voice Process/Chat ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN...

  • Hiring For Voice Process

    2 weeks ago

    Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    TECH MAHINDRA - HIRING FOR Canadian Process -EXPERIENCEDKey Responsibilities:Voice ProcessProvide excellent customer service to clients across different time zonesResolve customer queries effectively and efficientlyDemonstrate strong communication and interpersonal skillsLOCATION : MumbaiNOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:-...