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Manager, Product Management, Customer Experience and Business Trends
3 weeks ago
As a leader of a team of skilled Product Managers and Business Analysts, you will drive meaningful change and create breakthrough solutions that delight customers globally.
Key job responsibilities
•Develop and execute strategic initiatives that transform customer experience measurement and improvement
•Lead cross-functional teams to design innovative automation solutions that streamline complex business processes
•Analyze comprehensive data sets to generate actionable insights that drive customer experience measurement and operational excellence
•Work with Technical and Product teams to create compelling product proposals that scale and optimize customer interaction frameworks
•Build and mentor a high-performing team of business analysts and product managers, fostering a culture of continuous learning and innovation
A day in the life
Your day will be a dynamic blend of strategic thinking, collaborative problem-solving, and innovative product development. You'll navigate complex business landscapes and processes, solving problems that reshape how we understand and serve our customers.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence product and service offerings- for almost every business at Amazon-for every customer (e.g. Consumers, developers, sellers/brands, employees, investors, streamers, gamers.)
Basic Qualifications:
•Bachelor's degree in Computer Science or related technical field
•Demonstrated experience in product management and business analytics
•Proficiency in SQL, Python, and data analysis tools
•Strong analytical skills with ability to derive insights from complex data sets
•Experience in developing and implementing strategic roadmaps
•Proven track record of leading cross-functional projects
•6+ years building Business Analytics and Automation Tools/Product
•3+ years of team management experience
Preferred Qualifications:
•Advanced degree in Business or Technology
•Experience in e-commerce, retail, or technology industries
•Knowledge of data modeling and pipeline design
•Familiarity with statistical analysis methodologies
•Experience working in global, matrix organizational environments
•Demonstrated ability to translate complex business requirements into technical solutions
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
