25-Pune-JrHelpDesk
12 hours ago
Location: Kharadi, Pune (Onsite – No Remote Work)
Shift: EST Shift (IST 7:30 PM – 4:30 AM)
Job Summary:We are looking for a Junior Help Desk Technician to provide technical support for our users. This is a full-time, onsite role in our Kharadi, Pune office. The ideal candidate should have experience in Windows troubleshooting, software installation/uninstallation, and printer configuration.
Key Responsibilities:- Diagnose and resolve hardware/software issues on Windows systems.
- Install, update, and uninstall software as required.
- Configure and troubleshoot printers and other peripherals.
- Provide first-level technical support via phone, email, or in person.
- Document issues and resolutions in the help desk system.
- Escalate complex problems to higher-level support as needed.
- Follow company IT policies and security guidelines.
- 1+ years of experience in a help desk or IT support role.
- Strong knowledge of Windows OS troubleshooting.
- Experience with software installation and removal.
- Hands-on experience with printer setup and configuration.
- Basic understanding of networking concepts is a plus.
- Strong problem-solving and communication skills.
- Ability to work in the EST shift (IST 7:30 PM – 4:30 AM).
- Work Type: Onsite (No remote option)
- Location: Kharadi, Pune
- Shift: EST Hours (IST 7:30 PM – 4:30 AM)
If you're a motivated IT professional looking for a challenging role, apply today
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