Operation Team Leader, Associate

Job Title: Operation Team Leader, Associate

Location: Pune, India

Role Description

• The Associate/Team Manager Operations is typically responsible for the supervision and oversight of the team and/or workflow and functions, candidate may perform regular business activities but in the main has responsibilities for people management, workflow (process & controls), this would include to a large degree oversight of performance to KPI's, Risk Mitigation, SLA's.
• In Addition to the professional role framework, the Team Manager in the current capacity will be responsible for below objectives:
• 50%- Production BAUs and Management Support, 50%- People, Process & Controls

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Steady Platform for Reporting activities:

• The team manager needs to collaborate with the various internal teams to make sure that the reporting platforms are up and running and no impact on Daily BAUs, Adhoc /Urgent tasks in their functions (Measures: KPIs per process) Optimum Utilization of team strength & Cross trainings wherever required Operational Excellence
• Successful completion of Ongoing projects, streamlining and stabilizing the process after Go Live Suggest/Implement Process improvement ideas by removing the non-value-added process - Cost Efficiency Ideas Involvement with the functional leads in Global Client reporting, taking leads in strategic initiatives - (KOPs migration, Knowledge Sharing sessions) , connects within the global leads- Client, Performance, Regulatory Reporting Client Centricity:
• Provide structured reporting services, working with cross functional teams to enhance the service delivery levels across all process within GRPM Work towards timely and effective resolution on all client (internal/external) queries within agreed SLAs Synergies between Tech & Ops for possible automation People, Talent Development.
• Have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge, collaborative approach.
• Talent Retention, Effective back up planning and managing team staffing within respective sub functions Motivating and keep the team engaged specially during WFH (Virtual connects) very important Provide constructive and on-going feedback to the direct reports and team members to achieve common goals of DWS/RPM as a whole Stakeholder Management
• Engage with function wide, DWS India wide initiatives representing /leading the events Collaboration, effective communication with onshore colleagues and key stakeholders of current & any upcoming topics in the team Foster the culture of One Global Team and Partner with the respective sub functions colleagues (FFT) to improve the existing processes within RPM India Ops - Working on Strategic projects and other topics along with the respective functional leads in GRPM Compliance and Control
• Inculcate Positive growth and open mindset for self, team.
• Create a professional atmosphere and working culture fostering the values of Team spirit by being a true team player Ensure no policy violation, No Red Flags - Mandatory Courses, ERTA - Personal trading's etc

Your skills and experience

• Exposure to Client reporting, Performance and Investment reporting background, people management experience would be added advantage
• Understanding of Asset Management Operations preferred not mandatory
• Knowledge & usage of applications like Aladdin, Bloomberg would be an added advantage
• Lead, represent the function in different forums, engage with colleagues in Frankfurt etc
• Accounting/Finance knowledge would be an added advantage
• Ability to analyze data to determine root cause of problems
• Good communication and interpersonal skills
• Ability to take ownership, priorities work and mange time effectively
• Sound MS Office skills in particular MS Excel & Access
• Result-oriented, motivate team members, retain top talent and development etc
• All process related to Employee onboarding until termination etc
• Ability to work under tight deadlines
• Team-player and Flexibility in working hours
• Knowledge of StatPro – Added Advantage
• Generate performance reports based on predefined templates and data sources.
• Identify and resolve discrepancies in the performance data include net and gross returns of Portfolios and benchmarks, addition of new products and ensuring accuracy and completeness by validating data against source systems. 
• Strong analytical skills to interpret financial and operational data.
• Ability to work with large datasets and ensure reporting skills.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.