Program Manager

2 days ago

Bengaluru, Karnataka, India Freshworks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

The Opportunity

We seek a highly motivated and results-oriented Program Manager to assume a pivotal role in the growth and expansion of our paid support programs. You will be a strategic partner to our Sales (both hunting and farming) and Go-to-Market (GTM) teams. Your primary focus will be on expanding the attach rate of paid support to our biggest customers, driving strategy, enabling the sales teams, and managing the pipeline and closures for these programs.

Key Responsibilities

  • Growth Strategy & Value Proposition
    : Define and execute the strategy for paid support growth. Continuously enhance the value proposition, including identifying and developing value-added services to make paid support offerings more compelling and aligned with objectives.
  • Sales & GTM Collaboration
    : Work closely with hunting and farming sales teams to build and drive pipeline, manage closures, and increase program attachment. Act as the key liaison for paid support strategy with sales leadership.
  • Sales Enablement
    : Create and deliver compelling, ROI-driven assets, sales pitches, and other collateral. Act as the subject matter expert on paid support, confidently joining sales teams on customer calls to pitch the value of these programs.
  • Operational & Process Excellence
    : Collaborate with internal teams to improve operational efficiency. Work with support teams to identify and implement process improvements and drive overall governance for paid support programs.
  • Governance & Reviews:
    Drive operational review meetings with cross-functional teams and support leadership to ensure alignment and track progress against goals.
  • Data Analysis & Forecasting
    : Generate and analyze reports on key performance indicators (KPIs) related to paid support growth, pipeline, and attach rates. Use this data, along with data modeling and forecasting, to make data-driven decisions and recommendations for improvements.

Required Qualifications

  • Minimum of 6 years of experience in a program management, sales operations, or similar role, demonstrating a successful track record of managing complex global programs.
  • A background in a SaaS company is mandatory.
  • Proven, hands-on experience working directly with Sales (hunting and farming) and GTM teams to drive revenue, pipeline, or program adoption.
  • Demonstrable experience in sales enablement, including creating sales collaterals, ROI-driven assets, and presenting directly to customers.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making, forecasting, and data modeling.
  • Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders, from sales reps to senior leadership.

  • Program Manager

    3 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Job Title: Program Manager Job Description: We are seeking an experienced and proactive Program Manager to lead and oversee multiple projects within our organization. The ideal candidate will be responsible for delivering complex programs on time, within scope, and within budget while ensuring alignment with strategic business goals. The Program Manager will...

  • Program Manager

    1 week ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionJob Title: Program ManagerJob Description:We are seeking an experienced and proactive Program Manager to lead and oversee multiple projects within our organization. The ideal candidate will be responsible for delivering complex programs on time, within scope, and within budget while ensuring alignment with strategic business goals. The Program...

  • Program Manager

    3 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Program Manager Job Description Overview: The Program Manager is a crucial role within the organization, responsible for overseeing and managing program activities, projects and other day to day activities. This position requires a blend of strong organizational, communication, and project management skills, along with the ability to effectively...

  • Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Program Manager Job DescriptionOverview:The Program Manager is a crucial role within the organization, responsible for overseeing and managing program activities, projects and other day to day activities. This position requires a blend of strong organizational, communication, and project management skills, along with the ability to effectively collaborate...

  • Program Manager

    3 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    Hi All, We are looking to hire a Program Cum Delivery Manager for Data and AI, given below the detailed JD, please send your detailed profile highlighting your experience in Program and Delivery Management to mentioning your Current CTC, Expected CTC, Notice period to join. Program Manager, Data & AI (15-18 Years Experience), Bangalore We're looking for...

  • Program Manager

    3 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    Hi All, We are looking to hire a Program Cum Delivery Manager for Data and AI, given below the detailed JD, please send your detailed profile highlighting your experience in Program and Delivery Management to manikandan.g@itcinfotech.com mentioning your Current CTC, Expected CTC, Notice period to join.Program Manager, Data & AI (15-18 Years Experience),...

  • Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    Hi All, We are looking to hire a Program Cum Delivery Manager for Data and AI, given below the detailed JD, please send your detailed profile highlighting your experience in Program and Delivery Management to manikandan.g@itcinfotech.com mentioning your Current CTC, Expected CTC, Notice period to join.Program Manager, Data & AI (15-18 Years Experience),...

  • Program Manager

    3 weeks ago

    Bengaluru, Karnataka, India Textron Full time

    Textron Inc is a multi-industry company that leverages its global network of aircraft defense industrial and finance businesses to provide customers with innovative solutions and services Textron is known around the world for its powerful brands such as Bell Cessna Beechcraft Hawker Jacobsen Kautex Lycoming E-Z-GO Arctic Cat Textron Systems and...

  • Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India Vervent Full time

    Summary:- At Vervent, the PMO Program Manager provides an effective mechanism for controlling the strategic, financial, and operational risks of a group of related projects and tickets.- A program is a collection of projects and tickets that aim to achieve similar enterprise objectives.- These projects and tickets come together in a way to achieve Vervent's...

  • Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    Job Posting Title Program Manager Business Unit DIGITAL DATA NETWORKS 50461863 At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world About Company TE Connectivity Ltd is a 16 5 billion global technology and manufacturing leader creating a safer ...